Summary
Work History
Education
Skills
Timeline
Generic

Peggy Finch

Rogers

Summary

Dynamic professional with a proven track record at NWMC, excelling in customer service and insurance collections. Recognized for exceptional problem-solving abilities and a friendly demeanor, enhancing client relationships and reducing delinquent accounts. Adept at teamwork and communication, consistently delivering results in fast-paced environments while maintaining attention to detail.

Work History

HIM

NWMC
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Facilitated teamwork by delivering strategic guidance during collaborations.

Insurance Collector

NWMC
  • Maintained compliance with industry regulations and company policies while managing sensitive client information during the collections process.
  • Reduced delinquent accounts by consistently maintaining clear communication with clients regarding payment expectations.
  • Utilized advanced negotiation skills to secure favorable repayment terms while maintaining strong client relationships.
  • Enhanced client relationships by providing exceptional service throughout the collections process.
  • Regularly monitored outstanding accounts for changes in financial status or payment patterns, allowing for proactive response to potential issues.

Customer Service Representative

NWMC
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Unit Secretary

NWMC Willow Creek
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.

Customer Service

Love Box Company
  • Provided exceptional customer service and addressed customer inquiries.
  • Restructured customer service process, ensuring quicker response times.
  • Provided direct customer service and support for Number commercial clients.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Managed business customer service, responding to requests and concerns promptly.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.

Customer Service Representative

Aesthetic Plastic Surgery Center
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service/insuranxe Collecter

NWMC/AHEC
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Facilitated teamwork by delivering strategic guidance during collaborations.

Education

CNA - Nursing

NTI Springdale AR
Springdale AR
03.2013

HS Diploma -

Springdale High School
Springdale, AR
05.1980

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable

Timeline

HIM

NWMC

Insurance Collector

NWMC

Customer Service Representative

NWMC

Unit Secretary

NWMC Willow Creek

Customer Service

Love Box Company

Customer Service Representative

Aesthetic Plastic Surgery Center

Customer Service/insuranxe Collecter

NWMC/AHEC

CNA - Nursing

NTI Springdale AR

HS Diploma -

Springdale High School

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Peggy Finch