Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pennie Sharp

Heber Springs

Summary

Equipped with a strong eagerness to learn, problem-solving abilities, and an altruistic attitude. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and professional growth with dedication and enthusiasm.

Overview

17
17
years of professional experience

Work History

Revenue Specialist

Arkansas Department of Finance and Administration
03.2022 - Current
  • Process motor vehicle transactions.
  • Assisting customers in person, over the phone, or via email while maintaining a professional and friendly demeanor to ensure a smooth process.
  • Reviewing legal documents to ensure accuracy before submission to Little Rock for completion.
  • Processing payments via cash, check, or card.
  • Resolving discrepancies and errors to ensure compliance with state laws.
  • Creating accurate records in the state's database.
  • Reporting non-compliance and potential fraud.
  • Operating the office equipment, including computers, printers, scanners, fax machines, photo ID camera, and registration pods.
  • Maintaining a balanced cash drawer for the office, aside from my own.
  • Estimate balances of taxes owed by customers and match accuracy within the system.
  • Ensuring safe and accurate daily deposits to the bank.
  • Processing mail-in title work.
  • Recording inventory of most motor vehicle license plates and decals sold and on hand daily.
  • Preparing title work to mail to Little Rock daily.
  • Meeting and assisting in making appointments made by customers daily.

Delivery Service Technician

AeroCare Holdings, Inc
10.2019 - 03.2022
  • Upkeep and use of work van.
  • Use of OTL device.
  • Calling patients to set up delivery times.
  • Use of Brightree software to dispatch oxygen concentrator checks.
  • Use of Excel to record/update inventory.
  • Monthly count of all warehouse inventory.
  • Delivery and demonstration of all DME.
  • Being on call every 3rd week.
  • Troubleshooting oxygen equipment over the phone.
  • Upkeep of a small warehouse and office.
  • Preparing equipment to ship for repair.
  • Recording oxygen tank logs for the warehouse and vehicle.
  • Repossession of non-billable equipment.
  • Reaching out to manufacturers to check warranties on equipment.
  • Stocking the warehouse with equipment.
  • Repair of some equipment.
  • Assisting in the office, answering phones, and managing the front door during slow periods.
  • Recording complaints to specific software and updating solutions.

Packaging Technician

ESA/Aromatique
08.2019 - 10.2019
  • Assembling high-end potpourri.
  • Heavy lifting.
  • Restocking supplies.

Certified Nurses Aide

StoneBridge Senior Living
11.2012 - 12.2018
  • Heavy lifting.
  • Responsible for bathing.
  • Peri care.
  • Oral care.
  • Taking meal orders.
  • Serving/Assisting with meals.
  • Completion of ADLs/Documenting ADLs via iPad.
  • Turning/Repositioning on a schedule.
  • Organizing/Performing activities.
  • Emotional support.
  • Housekeeping.
  • Washing and returning personal laundry.
  • Reporting behaviors/Incidents via iPad.
  • Taking and recording vital signs.
  • Recognizing and appropriately handling dementia/Alzheimer's behaviors.

Assistant Condo Supervisor

Red Apple Inn and Country Club
06.2008 - 10.2010
  • Cleaning/Inspection of condos to be rented.
  • Organization and stocking supplies.
  • Reordering supplies.
  • Training new employees.
  • Operating and maintaining a large cleaning van.
  • Completion of appropriate paperwork.
  • Correcting customers' complaints.

Laundry Attendant

Parkland Manor
11.2008 - 05.2009
  • Operated industrial laundry machines to maintain optimal cleanliness and efficiency.
  • Sorted, washed, dried, and folded linens according to established procedures.
  • Gathering soiled linen throughout the facility.
  • Properly disposing of biohazard waste.
  • Stain removal.
  • Sanitizing linens.
  • Delivery of personal clothing.
  • Stocking clean linens.
  • Upkeep and decontamination of workspace and equipment.
  • Proper use of PPE.

Education

GED -

ASU Heber Springs
Heber Springs, AR
03-2007

Skills

  • Invoice processing
  • Cash flow management
  • Payment processing
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Interpersonal communication
  • Confidential information handling
  • File organization

Timeline

Revenue Specialist

Arkansas Department of Finance and Administration
03.2022 - Current

Delivery Service Technician

AeroCare Holdings, Inc
10.2019 - 03.2022

Packaging Technician

ESA/Aromatique
08.2019 - 10.2019

Certified Nurses Aide

StoneBridge Senior Living
11.2012 - 12.2018

Laundry Attendant

Parkland Manor
11.2008 - 05.2009

Assistant Condo Supervisor

Red Apple Inn and Country Club
06.2008 - 10.2010

GED -

ASU Heber Springs

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Pennie Sharp