Penny Douglas
200 South Boone St
Summary
Dynamic and results-driven professional with extensive experience in customer service and team collaboration at Dollar General. Proven ability to enhance customer satisfaction through effective communication and training. Skilled in cash management and maintaining operational excellence, consistently fostering positive shopping experiences and ensuring compliance with safety standards.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Cashier/Stocker
Harps Foods
Lavaca, AR
01.2026 - Current
- Executed customer transaction processing with precision and efficiency using point-of-sale systems.
- Facilitated customer support by addressing product inquiries and delivering expert guidance.
- Oversaw cleanliness and organization of checkout areas to enhance shopper experience.
- Managed cash transactions, credit processing, and returns in strict compliance with company policies.
Assistant Manager
Dollar General
Lavaca, AR
06.2021 - 08.2025
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on operational best practices and customer service standards.
- Managed inventory levels, conducted stock audits, and implemented effective replenishment strategies.
- Collaborated with team members to enhance store layout and merchandising for improved customer experience.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
Cashier
Ez-Mart
Lavaca, AR
01.2020 - 06.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Trained new staff on operational procedures and customer service standards.
- Monitored store environment for cleanliness and organization, ensuring compliance with safety standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Housekeeper
Methodist Village
Fort Smith, AR
01.2017 - 01.2020
- Supervised daily cleaning operations to ensure high standards of cleanliness and sanitation.
- Trained new staff on proper cleaning techniques and safety protocols.
- Developed efficient housekeeping schedules to optimize workflow and service delivery.
- Implemented quality control measures, resulting in improved resident satisfaction scores.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
Argus High School
Ceres1991
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- Staff training
Other Info
I also was a dietary assistant at Mercy crest retirement center.
Timeline
Cashier/Stocker
Harps Foods
01.2026 - Current
Assistant Manager
Dollar General
06.2021 - 08.2025
Cashier
Ez-Mart
01.2020 - 06.2021
Housekeeper
Methodist Village
01.2017 - 01.2020
High School Diploma -
Argus High School