PHILIP BROADWAY
Little Rock
Summary
Dynamic Customer Service Professional with over 10 years of extensive experiences including sales and customer care. Personable and professional attitude capable of building immediate, positive rapport with customers and long-term loyalty. Great communicator with excellent time management and analytical skills. Collaborative team player with service-focused mindset.
Overview
11
11
years of professional experience
Work History
Premier Sales Consultant
AT&T
09.2022 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to in-bound calls.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
PAWNBROKER
Braswell & Son Pawnbrokers
06.2018 - 06.2022
- Built long term relationships with clientele through enthusiastic engagement and shared love of jewelry, luxury goods, musical instruments, electronics, etc
- Processed collateral loans and explained details to clients by answering questions
- Managed product inventory and promoted sales through social media and online channels
ACCOUNT MANAGER
Dynamic Marketing Acquisitions
03.2018 - 06.2018
- Supervised and managed a team of sales associates daily; interviewed potential new hires to the business
- Facilitate staff meetings with sales associates to review goals, discuss upcoming promotions, and model effective sales techniques
- Provided service solutions for customers of DirecTV/AT&T services; directly handled customer issues and complaints by utilizing problem solving skills
Administration Assistant
FSA Network
02.2016 - 08.2017
- Provided administrative and clerical support by coordinating activities and scheduling employee shifts
- Maintained an updated filing, inventory, mailing, and database systems, either manually or using a computer
- Answered phone calls, directed calls, and took messages for administration and greeted clients as they entered the office
SALES CONSULTANT
Best Buy
05.2014 - 09.2015
- Maintained knowledge of current sales and promotions, policies regarding payments and exchanges, and security practices
- Sold merchandise and/or arranged delivery, insurance, financing, or service contracts for merchandise
- Greet customers and ascertain customer needs and wants; describe merchandise and answer questions about use, operations, and care
Education
English/Creative Writing
University of Arkansas at Little Rock
Little Rock01.2014
High School Diploma - undefined
Parkview High School
Little Rock01.2012
Skills
- Oral & Written Communication
- Complain Resolution
- Critical Thinking
- Attention to Details
- Goal Oriented
- Organization
- Problem Solving
- Microsoft Office Proficient
Timeline
Premier Sales Consultant
AT&T
09.2022 - Current
PAWNBROKER
Braswell & Son Pawnbrokers
06.2018 - 06.2022
ACCOUNT MANAGER
Dynamic Marketing Acquisitions
03.2018 - 06.2018
Administration Assistant
FSA Network
02.2016 - 08.2017
SALES CONSULTANT
Best Buy
05.2014 - 09.2015
English/Creative Writing
University of Arkansas at Little Rock
High School Diploma - undefined
Parkview High School
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