Piel Pauline
Cordoba
Summary
Dynamic and results-driven professional with experience at Böttcher AG, excelling in call center operations and customer communications. Proven ability to enhance team development while delivering exceptional service. Skilled in payment processing and adept at providing technical support, ensuring client satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Call Center Agent
Böttcher AG
Jena, Germany
02.2023 - 12.2024
- work with the own system on the computer from the company
- customer service for calls and e-mails ( german and english )
- a little bit technic support
Hotel Industry Expert
Koch Und Eventstudio GmbH
Gera, Germany
07.2022 - 01.2023
- guest service for events
- prepare food and drinks
- create invoices
Receptionist
Victor's Residenz Hotel Germany
Gera, Germany
06.2019 - 06.2022
- work there for 3 years for my education
- a lot of work at the reception and in the restaurant
- finished it with my hotel industry expert certificate
Education
Examination Cerficate - Hotel Industry
CJD BBW Gera/ Victor's Residenz Hotel
Gera06.2022
Skills
- Call center operations
- Customer communications
- Payment processing
- Team development
Languages
German
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Call Center Agent
Böttcher AG
02.2023 - 12.2024
Hotel Industry Expert
Koch Und Eventstudio GmbH
07.2022 - 01.2023
Receptionist
Victor's Residenz Hotel Germany
06.2019 - 06.2022
Examination Cerficate - Hotel Industry
CJD BBW Gera/ Victor's Residenz Hotel