PORTIA HASSEBROCK
SPRINGDALE
Summary
Adaptable professional with a versatile background in office management. Known for strong organizational skills and effective handling of sensitive information, ready to leverage expertise to support seamless operations and foster positive client interactions.
Overview
22
22
years of professional experience
Work History
OFFICE MANAGER
DRAGONFLY POOLS NWA
Springdale, AR
06.2025 - Current
- Coordinated daily office operations to enhance workflow efficiency.
- Managed scheduling and appointment systems for staff and client meetings.
- Implemented inventory tracking processes for office supplies and equipment.
- Maintained accurate records of financial transactions and vendor communications.
- Responsible for all vendor and sub-contractor paperwork.
- Collaborated with team members to resolve administrative challenges effectively.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
SECRETARY
Springdale Public Schools
Springdale, AR
07.2018 - 06.2025
- Maintained accurate records and files, ensuring compliance with district policies.
- Served as primary point of contact for parent inquiries and communications.
- Assisted in organizing school events and activities, enhancing community engagement.
- Implemented efficient office procedures, streamlining daily operations for staff.
- Trained new administrative staff on office protocols and technology systems.
- Collaborated with faculty to support student services and ensure operational continuity.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
SMALL BUSINESS OWNER
FRECKLES & SUNSHINE
Springdale, AR
05.2014 - 06.2017
- Developed strategic marketing plans to enhance brand visibility and customer engagement.
- Managed daily operations, ensuring high-quality service and product delivery.
- Oversaw budgeting and financial management, maintaining profitability through effective cost control measures.
- Analyzed market trends to adapt offerings and meet evolving customer needs effectively.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Led promotional campaigns that increased foot traffic and sales within the retail space.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Assisted in driving sales growth through upselling treatments, packages, and retail products to clients.
- Assisted in maintaining a clean, organized retail environment for optimal shopping experience.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
- Provided personalized shopping assistance, establishing rapport with customers and enhancing their retail experience.
REALTOR
Coldwell Banker
Rogers, AR
05.2004 - 05.2012
- Guided clients through home buying and selling processes, ensuring a seamless experience.
- Developed and maintained strong client relationships to foster repeat business and referrals.
- Conducted market analysis to identify trends, informing pricing strategies for listings.
- Negotiated contracts effectively, advocating for clients' best interests throughout transactions.
- Collaborated with mortgage brokers and inspectors to streamline closing processes for clients.
- Analyzed local real estate market data to advise clients on investment opportunities and risks.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
Education
Associate of Science - Business
NWACC
Bentonville, AR05-2001
High School Diploma -
ROGERS HIGH SCHOOL
Rogers, AR05-1999
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Scheduling
- Financial tracking
- Financial accounting
- Business administration
- Office management software
Timeline
OFFICE MANAGER
DRAGONFLY POOLS NWA
06.2025 - Current
SECRETARY
Springdale Public Schools
07.2018 - 06.2025
SMALL BUSINESS OWNER
FRECKLES & SUNSHINE
05.2014 - 06.2017
REALTOR
Coldwell Banker
05.2004 - 05.2012
Associate of Science - Business
NWACC
High School Diploma -
ROGERS HIGH SCHOOL