PreaSamon Brown
Little Rock
Summary
Experienced professional with 10 years in warehouse, factory, and patient care roles. Skilled in communication and problem-solving from 5 years as a customer service representative. Seeking new challenges in Maumelle, AR, Bryant, AR, Sherwood, AR, Jacksonville, AR, or Malvern, AR. Authorized to work in the US for any employer, ready to bring expertise and dedication to a new opportunity.
Experienced with operational support tasks, ensuring smooth and efficient workflows. Utilizes organizational and communication skills to enhance team performance. Track record of reliability and adaptability in dynamic work environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Work Associate
Staffmark
05.2022 - Current
- Responsibilities Order pick/packing/stacking/scanning/stocking and keeping areas clean
- Accomplishments Picking and packing orders on time finishing assignments on a day-to-day basis Skills Used people skills, Communication skills, Physical skills, thinking skills, pallet jack, assembly
Patient Care Technician
Washington Regional Medical Center
01.2018 - 09.2021
- I worked on the heart health floor, checking vitals changing bedsheets, changing patients as needed providing foods and liquids, keeping an eye out on monitors and assisting patients as needed
Customer Services Sales Rep
Sykes Enterprises, Incorporated
04.2016 - 06.2017
- Performed inbound sales, ... Sold service over the phone along with cellphones, plans and docs TV service plans. handled payments over the phone, resolved issues and showed great customer service
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Education
High school or equivalent - Diploma
North Summit High School
Mississippi City, MSSkills
- Home health
- Type 35 Wpm (6 years)
- Inventory Control (8 years)
- POS
- Manufacturing
- Quality Assurance (7 years)
- Powerpoint
- Materials Handling (8 years)
- Communication skills (10 years)
- Time Management (8 years)
- Call Center
- Organizational Skills
- Hand tools
- English
- Assembly (7 years)
- Customer Service
- Vital signs
- Sales
- Microsoft Office
- Customer Support
- Order fulfillment (7 years)
- RF Scanner (5 years)
- Packaging (6 years)
- CSR
- Fast learner
- Computer skills (10 years)
- Cherry picker
- Microsoft Excel
- Patient care
- CRM Software
- Word
- Pallet Jack (8 years)
- Order Picking
- Warehouse Experience (8 years)
- Cross-functional teamwork
Accomplishments
- Resolved product issue through consumer testing.
Certification
- AED Certification
- CPR Certification
Languages
English
Native or Bilingual
Timeline
Work Associate
Staffmark
05.2022 - Current
Patient Care Technician
Washington Regional Medical Center
01.2018 - 09.2021
Customer Services Sales Rep
Sykes Enterprises, Incorporated
04.2016 - 06.2017
High school or equivalent - Diploma
North Summit High School
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