Priscilla Estrada
Rise 4
Paragould
1
Language
1
Certification
11
years of professional experience
Dedicated healthcare professional with experience in TMS treatment support, patient advocacy, and mental health care coordination. Passionate about making a difference in patients’ lives by providing education, guidance, and compassionate support throughout their treatment journey. Known for building trust with patients, communicating effectively, and helping individuals access the care they need.
Work History
Patient Advocate
3 Months- Managed patient outreach and care coordination for individuals seeking TMS and other mental health treatment options, guiding patients through the intake and consultation process.
- Conducted initial patient conversations to assess treatment interest, answer questions, explain TMS therapy, and provide education on available mental health services.
- Educated patients on TMS (Transcranial Magnetic Stimulation), including treatment protocols, eligibility requirements, expectations, and potential insurance coverage options.
- Coordinated consultations between patients and clinical teams, ensuring timely communication, scheduling, and smooth transitions throughout the patient journey.
- Supported patients exploring alternative mental health treatments, including Spravato® (esketamine), and provided information regarding available treatment pathways.
- Verified patient information, reviewed insurance considerations, and collaborated with clinics to help patients understand coverage, eligibility, and financial options.
- Maintained accurate documentation of patient interactions, follow-ups, treatment inquiries, and communication within CRM systems while ensuring compliance with healthcare standards.
- Managed high-volume patient outreach through phone calls, SMS, and email communication while maintaining a compassionate and patient-centered approach.
- Built rapport with patients experiencing mental health challenges by providing support, answering concerns, and helping them navigate treatment decisions.
- Collaborated with psychiatrists, intake specialists, care coordinators, and clinic teams to improve patient access and continuity of care.
- Followed up with prospective patients to address barriers, provide additional resources, and assist with next steps toward treatment.
- Assisted patients with locating appropriate treatment options based on geographic location, insurance needs, and individual circumstances.
- Utilized electronic health records and CRM platforms to track patient interactions, document outcomes, and maintain organized communication workflows.
Patient Care Technician
1 Year 3 Months- Operated TMS equipment to deliver safe and effective treatments while following established clinical protocols and safety guidelines.
- Conducted patient preparation, monitored treatment sessions, and adjusted treatment parameters under provider direction to support optimal patient outcomes.
- Assisted with Spravato® (esketamine) treatment sessions, including patient monitoring, documentation, and ensuring adherence to safety requirements.
- Supported patients throughout their treatment journey by providing education, answering questions, and helping create a comfortable and supportive clinical experience.
- Collaborated with psychiatrists, therapists, intake specialists, and clinical teams to coordinate individualized treatment plans and patient care.
- Assisted with therapy-related support and patient interactions while maintaining confidentiality and professional boundaries.
- Completed accurate clinical documentation, treatment notes, and patient records while maintaining compliance with healthcare standards.
- Educated patients and families on TMS, Spravato, treatment expectations, and aftercare instructions.
- Performed routine maintenance checks and troubleshooting on TMS equipment to ensure reliability and proper operation.
- Trained and supported new TMS technicians on treatment protocols, equipment operation, and safety procedures.
- Monitored patient responses during treatment sessions and communicated changes or concerns to clinical providers.
- Managed patient scheduling, follow-ups, and care coordination to support continuity of treatment.
Front Desk Receptionist
1 Year 1 Month- Greeted guests at front desk, creating welcoming atmosphere during check-in process.
- Resolved customer inquiries, escalating to supervisor when necessary to ensure timely solutions.
- Collected room deposits, fees, and payments.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Used computer programs and registration system to schedule patients for routine and complex procedures.
- Answered telephone calls, providing accurate information and directing inquiries to appropriate staff.
- Assisted in maintaining accurate patient records and confidential information management.
- Managed patient scheduling and appointment confirmations, ensuring optimal clinic flow.
Lead Wellness Coordinator
2 Years 4 Months- I establish a safe environment for patients that come in and want to be seen by a chiropractor
- It is my responsibility to scan and document patients' information
- Developed affordable treatment plans to enhance patient access to chiropractic care
- Led coordination efforts at this location to ensure everything remained on track and flowed properly.
- Our mission is to improve the quality of life, through routine and affordable chiropractic care
- Our mission is to improve the quality of life, through routine and affordable chiropractic care
- Coordinated community outreach initiatives to enhance patient engagement and education.
- Developed wellness programs promoting holistic health and preventive care strategies.
Junior Recruiter
5 Months- Upheld protocols in corporate office, ensuring seamless operations among high-level executives
- Broadened and maintained an extensive network of contacts and clients
- Developed and maintained extensive network of contacts and clients to enhance business relationships
- Engaged with diverse customers regularly, fostering excellent communication and strong customer service skills
- Praised for the ability to solve difficult problems independently and efficiently
Builder/Laborer
2 Months- Built and designed furniture for manufacturers
Fast Food Cashier
11 Months- Oversaw daily restaurant operations, including opening and closing, inventory management, new employee training, and customer service to enhance overall efficiency
- Processed customer orders accurately and efficiently in a high-volume environment.
- Managed cash register operations, ensuring balanced transactions and adherence to cash handling procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
- Psychology
- Interior Design
Expected in May 2025
High school
Skills
Patient recruitment
Informed consent
TMS treatment
Anxiety treatment
Cultural competency
Medical billing
Insurance verification
Intake form processing
Documentation
Appointment management
Payment collections
Healthcare team collaboration
Time management
Mental health advocacy
Leadership
Patient support strategies
Patient safety practices
Microsoft office
Paperwork coordination
Certification
- Certified in Writing and Revision
- CPR Certified (Cardiopulmonary Resuscitation)
Languages
Spanish
Timeline
Patient Advocate
Rise 4
05.2026 - CurrentRead More
Patient Care Technician
Allen Psychiatry
02.2025 - 05.2026Read More
Front Desk Receptionist
2301 Plastic Surgery
01.2024 - 02.2025Read More
Lead Wellness Coordinator
The Joint Chiropractic
04.2022 - 08.2024Read More
Junior Recruiter
Wheeler Staffing Partners
07.2021 - 12.2021Read More
Builder/Laborer
del Hutson Designs
04.2020 - 06.2020Read More
Fast Food Cashier
Taco Bell
12.2015 - 11.2016Read More
Kaufman High School
High school
Read More
The Art Institute of Dallas
from Interior Design
Read More
The University of North Texas
from Psychology
Read More