Quincy Hobbs
Sherwood,AR
Summary
Dynamic customer service professional with proven problem-solving abilities at Pulaski County Assessor. Skilled in complaint resolution and active listening, enhancing taxpayer satisfaction. Adept at time management and team collaboration, consistently achieving high-quality outcomes while maintaining professionalism under pressure. Committed to delivering exceptional service and fostering positive relationships.
Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks, and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently completes deadline-oriented tasks.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Pulaski County Assessor
201 S Broadway St, Arkansas
02.2017 - Current
- Resolved taxpayers complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced taxpayer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to taxpayers requests for products, services, and company information.
Medical Assistance
The Manor
Little Rock , Arkansas
03.2023 - 02.2024
- Provided medical assistance and safety support.
- Provided compassionate care during crisis situations, offering emotional support alongside medical assistance.
- Assisted passengers needing medical assistance by performing CPR and basic first aid.
- Enhanced patient care by providing accurate and timely assistance when paged.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Busser/Head Food Runner
Red Door
Little Rock , AR
04.2022 - 12.2022
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Supported team members with additional tasks, promoting a positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Assisted servers in providing efficient service for improved guest experiences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Material Handler
West Rock Coffee
, Arkansas
09.2021 - 02.2022
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Cleaning Crew Member
Making Moves Janitorial Llc
04.2019 - 10.2019
- Used time management and efficient cleaning methods to meet deadlines.
- Used cleaners and squeegees to clean windows, glass partitions and mirrors.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Collaborated effectively with other crew members for efficient completion of assigned tasks.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
Sales Associate
Walmart
06.2018 - 01.2019
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Front of House Employee
Chick-fil-A
09.2017 - 03.2018
- Established welcoming atmosphere by greeting each guest warmly.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
High School Diploma -
Sylvan Hills High School
Sherwood Arkansas 08.2007 - 05.2010
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Complaint resolution
Time management
Problem resolution
Critical thinking
Team collaboration
Computer proficiency
Warehouse operations
Timeline
Medical Assistance
The Manor
03.2023 - 02.2024
Busser/Head Food Runner
Red Door
04.2022 - 12.2022
Material Handler
West Rock Coffee
09.2021 - 02.2022
Cleaning Crew Member
Making Moves Janitorial Llc
04.2019 - 10.2019
Sales Associate
Walmart
06.2018 - 01.2019
Front of House Employee
Chick-fil-A
09.2017 - 03.2018
Customer Service Representative
Pulaski County Assessor
02.2017 - Current
High School Diploma -
Sylvan Hills High School
08.2007 - 05.2010
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