Rachael Bennett
Malvern,AZ
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Wehco Video Client Care
07.2025 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Implemented new support protocols, improving response times and service quality.
- Trained and mentored junior team members, fostering a collaborative work environment.
- Analyzed customer feedback to identify trends, driving process improvements and service enhancements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Truck Dispatcher
Capital City Trucking
04.2025 - 05.2025
- I work night dispatch, calculating ETAs, helping truckers with any issues that occur enroute, managing relays, managing driver personal conveyance, and issuing comdata checks using programs such as dltat, geotab, and e2.
- Coordinated and scheduled the delivery of goods to ensure timely and efficient transportation
- Monitored driver activities, including tracking their locations, ensuring adherence to safety regulations, and providing support as needed
- Maintained accurate records of all shipments, including pickup and delivery times, route details, and any incidents or delays
- Communicated with customers regarding shipment status updates, addressing any concerns or issues promptly and professionally
- Utilized GPS systems and other tracking tools to monitor truck movements in real-time for improved operational visibility
- Served as a point of contact for drivers during emergencies or unforeseen circumstances on the road
- Demonstrated exceptional problem-solving skills by resolving logistical challenges such as rerouting due to road closures or accidents in a timely manner
- Increased overall operational efficiency by implementing automated dispatching software that streamlined communication between drivers and dispatchers
- Closely monitored driver hours-of-service (HOS) logs to prevent violations and maintain regulatory compliance
Telecommunications Specialist
Arkansas State Police
08.2024 - 01.2025
- Managed emergency call intake, prioritizing responses based on urgency and nature of incidents.
- Coordinated with law enforcement and emergency services to ensure effective resource deployment.
- Operated advanced computer-aided dispatch systems for accurate data entry and incident tracking.
- Monitored radio communications, providing real-time information to responders in the field.
Locker Attendant
SmarteCarte
01.2019 - 05.2024
- Installed and maintained various systems according to technical specifications.
- Collaborated with team members to ensure efficient workflow and timely project completion.
- Trained new employees on procedures.
- Diagnosed mechanical problems for repair or replacement.
- Maintained cleanliness and hygiene standards across multiple facilities.
Customer Service Specialist
Bank OZK
01.2023 - 01.2024
- Processed customer transactions efficiently and accurately, ensuring compliance with bank policies.
- Managed cash drawers and balanced daily transactions to maintain financial integrity.
- Resolved customer complaints promptly, utilizing problem-solving skills to uphold bank reputation.
- Monitored compliance with security protocols during transactions, safeguarding assets and client information.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Education
CPC Certification - Medical Coding
AACP
Online07-2026
Some College (No Degree) - Digital Art
Henderson State University
ArkadelphiaHigh School Diploma -
Magnet Cove High School
Malvern Ar05.2015
Skills
- Monetary Skills
- Communication Skills
- Management
- Time management
- Organizational skills
- Adobe Premiere
- Prezi Presentations
- Goggle Docs
- Adobe applications (Photoshop, Illustrator, Lightroom, etc)
- Computer literacy
- Financial services
- Journalism
- Organizational Skills
- Microsoft Powerpoint
- Adobe Lightroom
- Account management
- Microsoft Word
- Microsoft Excel
- Mechanical knowledge
- Google Powerpoint
- Adobe InDesign
- Conflict resolution
- Technical troubleshooting
Timeline
Customer Service Representative
Wehco Video Client Care
07.2025 - Current
Truck Dispatcher
Capital City Trucking
04.2025 - 05.2025
Telecommunications Specialist
Arkansas State Police
08.2024 - 01.2025
Customer Service Specialist
Bank OZK
01.2023 - 01.2024
Locker Attendant
SmarteCarte
01.2019 - 05.2024
CPC Certification - Medical Coding
AACP
Some College (No Degree) - Digital Art
Henderson State University
High School Diploma -
Magnet Cove High School