Rachael Mathews
Siloam Springs
Summary
Dedicated professional with extensive experience in janitorial services at Office Pride, excelling in restroom care and green cleaning. Proven ability to enhance facility cleanliness and customer satisfaction through effective communication and attention to detail. Recognized for maintaining a sanitary environment and minimizing germ spread in high-touch areas.
Overview
10
10
years of professional experience
Work History
Janitorial Specialist
Office Pride Commercial Cleaning Services
05.2023 - 07.2024
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained a sanitary environment in restrooms by performing thorough cleaning and disinfecting procedures.
- Minimized the spread of germs in high-touch areas by regularly sanitizing doorknobs, handrails, light switches, and elevator buttons.
- Kept windows spotless inside and out, contributing to a polished appearance for the building exterior.
House Cleaner
Connie and Patrice Services
08.2021 - 05.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Customer Service Representative
Walmart Customer Service
03.2020 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Serco
07.2018 - 10.2019
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Sales Associate
Ross Dress for Less
05.2014 - 10.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Arts - Creative Writing
Southern New Hampshire University
Hooksett, NH05-2028
High School Diploma -
Greenland High School
Greenland, AR05-2008
Skills
- Restroom care
- Green cleaning
- Floor cleaning
- Waste disposal
Accomplishments
- Supervised team of 10 staff members.
- Achieved on time cleaning through effectively helping with cleaning college dorms in the summer
Honor Roll
I have been on the Honor Roll for Southern New Hampshire University a total of three different times by maintaining at least a 3.4 GPA
Timeline
Janitorial Specialist
Office Pride Commercial Cleaning Services
05.2023 - 07.2024
House Cleaner
Connie and Patrice Services
08.2021 - 05.2023
Customer Service Representative
Walmart Customer Service
03.2020 - 06.2020
Customer Service Representative
Serco
07.2018 - 10.2019
Sales Associate
Ross Dress for Less
05.2014 - 10.2015
Bachelor of Arts - Creative Writing
Southern New Hampshire University
High School Diploma -
Greenland High School
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