Organized and loyal Executive Assistant with eighteen (18) years of experience in fast-paced professional settings. Proven track record in managing schedules for multiple departments while delivering exceptional customer service and demonstrating strong conflict management skills. Resourceful and committed to task completion, with a background in political science and government operations.
• Answered multi-line phone system, completing over sixty (60) daily calls, delivering messages to staff, and greeting visitors.
• Adhered to strict HIPAA guidelines.
• Managed schedules for four (4) departments and eight (8) providers.
• Worked with state and county agencies to coordinate care for clients.
• Managed master calendar and scheduled appointments for department managers based on optimal patient loads and clinician availability.
• Screened calls and emails and initiates actions to respond to or direct messages for managers.
• Worked directly with company principals and CFO to coordinate patient care.
• Worked with clients to plan and coordinate special projects and events logistics.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Sorted and distributed office mail and recorded incoming shipments for company records.
• Handled client correspondence and tracked records to foster office efficiency.
• Coordinated customer service and billing for four (4) departments.
• Managed financial documentation such as expense reports and invoices.
• Interacted with vendors to purchase and set up equipment and services.