Rachel Firl
Omaha
Summary
Dynamic hospitality professional with exceptional customer service skills and a strong work ethic. Experienced in guest engagement, cash handling, and multitasking in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Server
The Social Birdy
02.2025 - 01.2026
- Provided attentive service to guests, ensuring satisfaction with timely order delivery.
- Assisted in maintaining cleanliness and organization of dining area for optimal guest experience.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Adapted quickly to high-pressure environments during peak hours while maintaining service quality.
Bartender
Midwest BBQ Ventures LLC
06.2021 - 02.2025
- Mixed and served beverages promptly to meet customer requests.
- Maintained cleanliness and organization of bar area for efficient service.
- Assisted in inventory management by tracking stock levels and placing orders.
- Engaged with customers to foster a welcoming atmosphere and enhance satisfaction.
Barista
Dancing River Cafe And Marketplace
05.2017 - 02.2021
- Prepared high-quality beverages, ensuring consistency in taste and presentation.
- Provided exceptional customer service, enhancing guest experience and satisfaction.
- Trained new staff on coffee preparation techniques and cafe operations.
- Managed cash register operations, maintaining accuracy during transactions.
Barista
Starbucks
05.2016 - 05.2017
- Maintained cleanliness and organization of workspace to meet health standards.
- Developed seasonal beverage menu items, incorporating customer feedback for improvement.
- Collaborated with team members to optimize workflow during peak hours.
Barista
Coho Coffee Co.
04.2015 - 05.2016
- Prepared breakfast and lunch items, and quality beverages for guests.
- Made baked goods such as coffee cake, scones, muffins, cookies, etc.
- Caring for customer and making sure they have the best experience possible creating memories and ensuring return of repeat customers remembering drink food orders and names.
- maintained cleanliness of work area and food storage .
Barista
Starbucks
01.2014 - 04.2015
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma -
Lake Havasu High School
Lake Havasu City, AZSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Hospitality service expertise
- Multitasking Abilities
Timeline
Server
The Social Birdy
02.2025 - 01.2026
Bartender
Midwest BBQ Ventures LLC
06.2021 - 02.2025
Barista
Dancing River Cafe And Marketplace
05.2017 - 02.2021
Barista
Starbucks
05.2016 - 05.2017
Barista
Coho Coffee Co.
04.2015 - 05.2016
Barista
Starbucks
01.2014 - 04.2015
High School Diploma -
Lake Havasu High School