Rachel Fredrick
Pea Ridge
Summary
Professional educator with strong background in developing and implementing engaging curriculum. Adept at fostering collaborative learning environment that encourages student growth and achievement. Skilled in classroom management, lesson planning, and adapting to diverse educational needs. Known for reliability and flexibility, ensuring smooth and effective teaching operations. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Resolution Manager
Gallagher Bassett
Clinton
08.2025 - Current
- Leads claims investigations through detailed medical, legal, and litigation reviews. Manages negotiations with clients, attorneys, or third parties to resolve claims by presenting investigation findings and well-reasoned justification.
- Improved communication between clients and providers by ensuring regular follow-ups and timely progress updates.
- Created comprehensive project plans, schedules, and budgets to monitor progress and ensure timely completion
Teacher
Holy Trinity Lutheran Church Parents Day Out
03.2025 - 08.2025
- Developed engaging lesson plans that fostered cognitive and emotional development in preschool children.
- Implemented classroom management strategies to create a safe and nurturing learning environment.
- Collaborated with parents to support children's individual learning needs and progress.
Case Manager
Walmart Inc
09.2017 - 10.2024
- Leads claims investigations by conducting medical and legal reviews, Manage negotiations with customers, customers, attorneys or third parties to resolve claim by sharing investigation results and rationality
- Providing supervision and development for associates by hiring and training
- Achieved a 98% resolution rate on claims, exceeding departmental targets consistently
- Enhanced communication between clients and providers through consistent follow-ups and progress updates
- Achieved positive client outcomes by developing and implementing comprehensive case management plans
- Developed detailed project plans, schedule, and budgets to track progress and ensure adherence to timeline
Assistant Manager
Walmart Stores Inc
06.2014 - 08.2017
- Aids in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
- Identifies strategic goals by gathering pertinent business, financial, service, and operations information
- Assisted with projects and coordinated resources and teams
- Achieved operational, financial, and customer service targets consistently with well-balanced staff schedules and assignments
- Maintained successful operations by overseeing 100+ employees, monitoring performance and continuously eliminating knowledge gaps
- Managed operations for multiple high-volume retail stores, each with annual sales exceeding over $90 million
Team Lead
Walmart Stores Inc
06.2011 - 05.2014
- Professional in charge of guiding, monitoring and leading a entire group
- Improved team performance by providing direction and hands-on support
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
Education
Associates - Agricultural Education
Northeastern Oklahoma A&M
Miami05.2009
Skills
- Team Leadership & Staff Development
- Strategic Problem-Solving & Decision Making
- Accounting & Financial Analysis
- Merchandising & Product Strategy
- Time Management & Prioritization
- Organizational Efficiency & Multitasking
- Financial Planning & Budgeting
- Retail Operations & Management
- Project Development & Implementation
- Classroom management
- Relationship building
- Critical thinking
Websites
Accomplishments
• Received the Making a Difference award for significant impact through the implementation of new software system
• Was recognized as standout manager at Walmart Stores
• Was promoted to the position of senior case manager in 2022
• Was chosen as a manager to actively participate in mentoring and training new associates
• Was recognized as standout manager at Walmart Stores
• Was promoted to the position of senior case manager in 2022
• Was chosen as a manager to actively participate in mentoring and training new associates
Certification
• License insurance adjuster - casualty and property- AK,AL,AR, AZ, CT, DE FL, GA, ID, IN, KY, LA, ME, MT, NC, NH, NM, OK, RI, SC, UT, VT, WA, WV, WY
• Belonging and Diversity certified
• Belonging and Diversity certified
Timeline
Resolution Manager
Gallagher Bassett
08.2025 - Current
Teacher
Holy Trinity Lutheran Church Parents Day Out
03.2025 - 08.2025
Case Manager
Walmart Inc
09.2017 - 10.2024
Assistant Manager
Walmart Stores Inc
06.2014 - 08.2017
Team Lead
Walmart Stores Inc
06.2011 - 05.2014
Associates - Agricultural Education
Northeastern Oklahoma A&M