Rachel Turner
Harrison
Summary
Dynamic worker excelling in customer service and office administration. Skilled in appointment scheduling and file management, I effectively enhanced communication and operational efficiency. Recognized for my ability to train staff and boost revenue through strategic upselling in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Secretary
Baxter Crossroads Medical Clinic
09.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Operations Admin
Fedex
07.2023 - 09.2024
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Evaluated current operational practices and suggested improvement strategies.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
Head Server
Colton’s Steak House and Grill
09.2021 - 09.2024
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Education
Alpena High School
Alpena, AR05.2022
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Appointment scheduling
- File management
- Calendar management
- Sales support
Timeline
Secretary
Baxter Crossroads Medical Clinic
09.2024 - Current
Operations Admin
Fedex
07.2023 - 09.2024
Head Server
Colton’s Steak House and Grill
09.2021 - 09.2024
Alpena High School
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