Rachel Watson
Mont Vernon
Summary
Reliable business professional with experience in site level management, process improvement and financial analysis. Proven track record of successfully streamlining kitchen operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve cost efficiency.
Overview
27
27
years of professional experience
Work History
District Manager
Tiger Foods
03.2022 - Current
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
Shift Supervisor
St Jeans Industries
05.2017 - 04.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations supplied resources and monitored team performance to keep business profitable and running smoothly.
- Conducted routine inspections to check quality and compliance with established specifications.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed job assignments for production team, planned production schedules and strengthened organization of task flows.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Conducted performance reviews and provided staff with feedback and guidance.
Assistant Store Manager
DoubleBees
03.2014 - 06.2015
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
Sales Associate
Crossroads Exxon
01.2011 - 03.2014
- Prepared merchandise for sales floor by pricing or tagging.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with company's brand values.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
General Manager
Waffle House
04.2006 - 06.2007
- Interacted well with customers to build connections and nurture relationships.
- Developed and maintained relationships with customers and suppliers through account development.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Manager
Pizza Hut
03.2005 - 05.2006
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Monitored security to protect employees, customers and property.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Business Owner/Operator
Landscape Service
09.1998 - 05.2005
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Monitored staff performance, providing final-say assessment over inquiries.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Education
Associate of Arts -
ASU Beebe
Heber Springs, AR05.2010
Skills
- Customer Needs Assessments and Problem Resolution
- Industry Standards Including Safety Policies and Procedures and Understanding Applicable Laws
- Risk Management
- Financial Management
- Accurate Inventory Audits
- Report Writing
- Reducing Waste
- Staff Management, Personnel Scheduling, and Performance Reviews
- Budget Knowledge and P&L Management
Timeline
District Manager
Tiger Foods
03.2022 - Current
Shift Supervisor
St Jeans Industries
05.2017 - 04.2019
Assistant Store Manager
DoubleBees
03.2014 - 06.2015
Sales Associate
Crossroads Exxon
01.2011 - 03.2014
General Manager
Waffle House
04.2006 - 06.2007
Assistant Manager
Pizza Hut
03.2005 - 05.2006
Business Owner/Operator
Landscape Service
09.1998 - 05.2005
Associate of Arts -
ASU Beebe
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