RAEGAN R. STEWART
Alexander
Summary
A dynamic professional with a proven ability to build relationships; adaptable leader with the ability to work independently and maintain critical thinking skills in the face of unforeseen challenges. Ability to manage multiple priorities, a fast learner, outstanding, and driven to provide excellent support to professional team. Strong work ethic, positive attitude, accurate, assertive, and adaptable. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
11
11
years of professional experience
Work History
APSCN SPECIALIST
GRADUATE ARKANSAS
08.2022 - Current
- Perform various complex clerical and statistical record-keeping duties relating to enrollment,transfer,or withdrawal of students according to established policies and procedures; enter information and data into computer.
- Prepare and maintain permanent records and cumulative folders, transcript files, and demographic information on enrolled and incoming students; request necessary records and initiate telephone and written communication relative to student records
- Process and forward transcripts and records to colleges and other institutions from student permanent records according to established guidelines and procedures.
- Operate personal computer,printer,copier and other office equipment
- Prepare and maintain reports and files prepare four year cards and compose correspondence, memos, reports and other materials for counselors and administrators as needed.
Front End Cashier
Sams Club
08.2021 - 05.2024
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
Level II Customer Service Representative
Cardinal Health
12.2016 - 08.2022
- Gather device information (i.e., serial number/model type) and part description from customers
- Create purchase orders for parts requests and communicate details to suppliers and customers
- Facilitate warranty returns and repairs in collaboration with supplier partners
- Answer incoming phone calls from customers, caregivers, and applicable referral sources
- Process customer order(s) asked appropriate information for billing purposes and followed up as needed
Sales Assistant Manager
Acceptance Now
03.2015 - 12.2016
- Created, managed, and executed pans to increase sales and conversion percentages
- Created computer generated reports, analyzed data, and acted on report data to determine course of action for problem resolution and performance improvement
- Led meetings and initiatives with operations teams to develop action plans to facilitate process improvements and resolution of inventory control problems
- Evaluated candidate profiles and resumes; represents the company candidates; completes detailed candidate phone screens, prepares candidate evaluations.
Customer Service Representative
Acceptance Now
02.2014 - 03.2015
- Investigated customer's accounts and documents methodically
- Secured payments for assigned delinquent accounts by locating and notifying customers of their repayment schedules
- Resolved inconsistencies and prepare adjustments
- Verified payment information adjustments to manager
- Serviced customers with questions or concerns regarding their purchase
- Accurately recorded customer reports into the customer service module so there is an electronic record of all communication from the customer and the follow through discussed.
Education
High School Diploma -
J.A. Fair High School
Little Rock, AR05.2008
Skills
- Handle challenging internal and external customers
- Strong proficiency with Internet, Windows-based PC, intermediate to advanced skills and
- Understanding of and Microsoft Word, Excel, PowerPoint, and Outlook
- Excellent project management skills as well as great interpersonal and presentational skills
- Highly skilled in providing information regarding products and services of company
- In-depth knowledge of taking orders, computes charges, and administers billing or payments
- Hands-on experience in reviewing, updating, or making changes to customer accounts
- Professional knowledge to make sound decisions and perform job without supervision
- Data Entry and Maintenance
- Customer Data Confidentiality
- Customer relations
- Documentation management
Contact
Alexander, AR 72002
Timeline
APSCN SPECIALIST
GRADUATE ARKANSAS
08.2022 - Current
Front End Cashier
Sams Club
08.2021 - 05.2024
Level II Customer Service Representative
Cardinal Health
12.2016 - 08.2022
Sales Assistant Manager
Acceptance Now
03.2015 - 12.2016
Customer Service Representative
Acceptance Now
02.2014 - 03.2015
High School Diploma -
J.A. Fair High School
Similar Profiles
Alexander CooperAlexander Cooper
Custodian at The Graduate HotelCustodian at The Graduate Hotel
Mohamed DawelbaitMohamed Dawelbait
Medical Assistant Trainee / Observership at The Wright Center for Graduate Medical EducationMedical Assistant Trainee / Observership at The Wright Center for Graduate Medical Education
Christina PickettChristina Pickett
Front Desk Guest Service Agent at Graduate HotelsFront Desk Guest Service Agent at Graduate Hotels