Rafael Da Silva Cordeiro
Buenos Aires
Overview
9
9
years of professional experience
Work History
Chat Support Representative
Support Heroes
05.2024 - Current
- Customer Support: Manage and respond to incoming chat inquiries, ensuring prompt and professional communication.
- Ticket Management: Create and organize tickets for each customer interaction, documenting the issues or requests accurately.
- Case Escalation: Identify cases that require further attention and escalate them to the appropriate department for resolution, ensuring a smooth workflow and quick resolution.
Customer services
Exchange house
06.2021 - 02.2022
- Financial services management
Seller
Artesanías Caminito
03.2019 - 06.2019
- Customer services to tourists
- Managed product replacements and quality control
Administrative assistant
Hospital Perpetuo Socorro
06.2018 - 01.2019
- Assisted in managing office operations, including answering phones, directing inquiries, and handling mail
- Managed inventory of office supplies and placed orders
- Prepared and maintained files, records, and documentation to ensure easy retrieval and organization
- Collaborated with HR to Handle payroll and tax coordination, ensuring accuracy and compliance
Receptionist
Hospital Perpetuo Socorro
01.2016 - 01.2017
- Efficiently managed incoming calls and customer inquiries, ensuring swift and accurate routing
- Provided comprehensive support for various customer service and administrative tasks
- Met and greeted customers to make them feel at home
Education
High School Diploma -
Mount Roskill Grammar School
Auckland, New Zealand07.2015
Third-year medical school student
Universidad De Buenos Aires
Buenos Aires, ArgentinaPersonal Information
Age: 26
Languages
English
Advanced
C1
Spanish
Proficient
C2
Portuguese
Proficient
C2
Timeline
Chat Support Representative
Support Heroes
05.2024 - Current
Customer services
Exchange house
06.2021 - 02.2022
Seller
Artesanías Caminito
03.2019 - 06.2019
Administrative assistant
Hospital Perpetuo Socorro
06.2018 - 01.2019
Receptionist
Hospital Perpetuo Socorro
01.2016 - 01.2017
High School Diploma -
Mount Roskill Grammar School
Third-year medical school student
Universidad De Buenos Aires
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