Rafaella Andrade
Buenos Aires
Summary
Trilingual medical student with over 10 years of experience in sales, customer service, hospitality, education, and international environments. Fluent in English, Spanish, and Portuguese, with a strong track record of building client relationships, understanding customer needs, and delivering personalized solutions.
Experienced in consultative sales, customer engagement, relationship management, and cross-cultural communication through roles in contract sales, fitness apparel sales, hospitality in the United States, and language coaching for professionals from multiple countries.
Co-author of a systematic review and meta-analysis presented at the XXII Brazilian Thyroid Meeting. Passionate about healthcare, technology, and customer experience, with a strong interest in Customer Success, Business Development, and HealthTech.
Overview
3
3
Languages
1
1
Certification
12
12
years of professional experience
Work History
Language & Communication Consultant
Freelance
Buenos Aires, Argentina (Remote)
03.2023 - Current
- Deliver personalized English, Spanish, and Portuguese coaching to professionals from diverse industries and cultural backgrounds.
- Conduct one-on-one consultations to identify client goals and design customized learning plans.
- Build long-term client relationships through personalized support and continuous follow-up.
- Maintain high client satisfaction and retention in a fully remote environment.
Hostess and Bartender
Ipanema Restaurant
New York
01.2023 - 06.2023
- Managed guest seating arrangements to optimize dining flow and enhance customer satisfaction.
- Coordinated with kitchen staff to ensure timely service and accurate order delivery.
- Trained new host staff on reservation systems and customer service protocols.
- Developed strategies to improve wait times during peak hours, increasing overall efficiency.
Au Pair
Cultural Care Au Pair- New York
New York
09.2021 - 09.2022
- Supervised daily activities and routines for multiple children, ensuring safety and well-being.
- Developed engaging educational activities to promote cognitive and social development in children.
- Coordinated transportation for school and extracurricular activities, enhancing time management skills.
- Communicated effectively with parents regarding children's progress and behavior, fostering strong relationships.
- Developed adaptability, intercultural communication, and problem-solving skills in an international environment.
Sales Representative
Track and Field
Brazil
03.2017 - 07.2020
- Developed and maintained strong relationships with clients to drive customer loyalty.
- Identified client needs through consultative selling techniques, enhancing product recommendations.
- Conducted market research to inform sales strategies and improve competitive positioning.
- Collaborated with marketing teams to create promotional materials that effectively communicated product benefits.
- Managed the complete sales process, from prospecting to closing sales and post-sale customer support.
- Built lasting relationships with customers through personalized service.
- Consistently achieved sales goals while maintaining excellent customer satisfaction.
Sales Representative
Maria Filó
Brazil
08.2015 - 07.2016
- Managed the complete sales process, from prospecting to closing sales and post-sale customer support.
- Built lasting relationships with customers through personalized service.
- Consistently achieved sales goals while maintaining excellent customer satisfaction.
Contract Sales Representative
Direcional Engenharia
Brazil
03.2014 - 06.2015
- Sold legal service contracts and developed negotiation skills through direct client interaction.
- Identified customer needs and recommended tailored solutions.
- Built confidence in consultative sales and relationship management.
Education
M.D. - Medical
Barceló
Buenos Aires, Argentina12-2030
Skills
- Microsoft Office Suite
- Google Workspace
- Zoom
- Microsoft Teams
- Canva
- HubSpot CRM (Learning)
- Salesforce (Learning)
- Portuguese — Native
- English — Fluent (C1/C2)
- Spanish — Fluent
Certification
PUBLISHED META-ANALYSIS IN XXII BRAZILIAN THYROID MEETING
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Language & Communication Consultant
Freelance
03.2023 - Current
Hostess and Bartender
Ipanema Restaurant
01.2023 - 06.2023
Au Pair
Cultural Care Au Pair- New York
09.2021 - 09.2022
Sales Representative
Track and Field
03.2017 - 07.2020
Sales Representative
Maria Filó
08.2015 - 07.2016
Contract Sales Representative
Direcional Engenharia
03.2014 - 06.2015
M.D. - Medical
Barceló