Rakayla Hudspeth
LITTLEROCK
Summary
Detail-oriented customer service professional with 3+ years of experience supporting high-volume operations, managing data through CRM systems, and ensuring accuracy in customer and transactional records. Strong analytical mindset with experience identifying trends, improving processes, and supporting team performance. Well-suited for pricing, administrative, and data-support roles requiring precision, organization, and collaboration.
Overview
3
3
years of professional experience
Work History
Call Representative
Amazon
Little Rock
01.2025 - 11.2025
- Manage high-volume customer inquiries while maintaining accuracy across account and order data• Utilize CRM tools to document interactions, track trends, and support service optimization• Analyze customer interaction data to identify recurring issues and recommend process improvements• Resolve complex issues efficiently, contributing to reduced handling times and increased satisfaction scores• Support onboarding and training of new hires to ensure consistent service standards• Collaborate with team members to share best practices and improve workflow efficiency
Childcare Assistant
Kids Academy
North Little Rock
12.2023 - 10.2024
- Maintained detailed records for attendance, activities, and developmental milestones• Followed structured routines and procedures to ensure consistency and accuracy• Communicated effectively with parents and staff to support individualized care plans• Managed daily schedules and responsibilities for groups of up to 15 children
Sale representatives
Foot Locker
Little Rock
06.2022 - 11.2023
- Supported sales operations through accurate inventory tracking and product availability management• Analyzed sales trends and customer feedback to support merchandising and pricing decisions• Maintained detailed transaction records and ensured pricing accuracy at point of sale• Delivered personalized customer service, increasing repeat business and customer loyalty• Collaborated with team members to meet sales targets and improve store performance
Skills
- Data Entry & Accuracy CRM Systems & Reporting Pricing & Sales Support Microsoft Excel & Office Customer & Account Support Process Improvement Cross-Team Collaboration Time Management
Timeline
Call Representative
Amazon
01.2025 - 11.2025
Childcare Assistant
Kids Academy
12.2023 - 10.2024
Sale representatives
Foot Locker
06.2022 - 11.2023