Rakia Williams
Little Rock
Summary
I am an energetic team player seeking employment with an established organization that provides a healthy working environment, with growth and opportunities.
Overview
16
16
years of professional experience
Work History
Permanent Building Substitute Teacher
Estem Public Charter School
Little Rock
11.2022 - 05.2025
- Presenting lessons, assignments, and activities in line with the absent teacher's plans.
- Maintaining a safe, respectful, and orderly learning environment.
- Assisting students with understanding assignments, answering questions, and providing guidance as needed.
- Adjusting to different grade levels, subjects, and classroom dynamics, sometimes on short notice.
- Reporting: Communicating with school staff about student progress, behavior, and any notable incidents during the teacher's absence.
Commercial Janitorial Cleaner
Watson Cleaning Service
Little Rock
02.2024 - 08.2024
- Sweep, mop, vacuum, and dust the floors, hallways, and common areas.
- Clean and disinfect restrooms, including sinks, toilets, mirrors, and fixtures.
- Empty and sanitize the trash and recycling receptacles.
- Wipe down and disinfect surfaces, such as desks, countertops, and touch points.
- Clean windows, glass partitions, and mirrors.
- Operate and maintain cleaning equipment (e.g., buffers, vacuums, carpet cleaners).
- Follow safety protocols, and use cleaning chemicals according to guidelines.
- Report any maintenance issues, safety hazards, or needed repairs.
- Ensure all assigned areas meet quality and cleanliness standards within designated timeframes.
Packing Associate
Amazon
Little Rock
10.2021 - 05.2022
- Inspecting products to ensure they are free of damage, and meet quality standards before packing.
- Selecting appropriate packaging materials (boxes, bubble wrap, tape, labels) to protect items during transit.
- Accurately packing orders according to company guidelines and customer specifications.
- Labeling and sealing packages for shipment, ensuring all shipping information is correct.
- Organizing completed orders in designated areas for pickup or delivery.
- Following safety procedures to maintain a clean, organized, and hazard-free work area.
- Collaborating with team members to meet daily packing and shipping quotas.
Lead Teacher
Childcare Network
Little Rock
01.2013 - 10.2021
- Develop and implement daily lesson plans and activities that promote children’s physical, emotional, social, and cognitive development.
- Create a positive, inclusive classroom environment that encourages curiosity, creativity, and learning.
- Supervise, mentor, and support assistant teachers and classroom aides.
- Monitor and document children’s progress, behavior, and developmental milestones.
- Communicate regularly with parents and guardians, providing updates on their child’s growth and experiences.
- Ensure the safety and well-being of all children by following health, safety, and emergency protocols.
- Maintain compliance with state licensing requirements and center policies.
- Organize classroom materials, manage supplies, and maintain a clean and orderly environment.
- Address behavioral or developmental concerns promptly and respectfully.
- Participate in staff meetings, professional development, and training sessions
Customer Service Representative/Front Desk Clerk
E and H Electronics
Little Rock
06.2009 - 02.2013
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collected deposits or payments and arranged for billing.
- Processed credit card, cash, and other forms of payment for guest accounts.
Education
High School Diploma -
Hall Senior High School
Little Rock05-2006
Skills
- Classroom management
- Lesson planning
- Conflict resolution
- Time management
- Team Collaboration
- Data Entry
- Microsoft office
- Microsoft Word
References
References available upon request.
Timeline
Commercial Janitorial Cleaner
Watson Cleaning Service
02.2024 - 08.2024
Permanent Building Substitute Teacher
Estem Public Charter School
11.2022 - 05.2025
Packing Associate
Amazon
10.2021 - 05.2022
Lead Teacher
Childcare Network
01.2013 - 10.2021
Customer Service Representative/Front Desk Clerk
E and H Electronics
06.2009 - 02.2013
High School Diploma -
Hall Senior High School
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