Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Ramiro Peon

Ramiro Peon

Buenos Aires,CABA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Latam Sr Collection Manager

PedidosYa
07.2021 - 03.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Applied effective time management techniques to meet tight deadlines.
  • Excellent communication skills, both verbal and written.
  • Resolved problems, improved operations and provided exceptional service.
  • Bad debt improvement by 30%

Collections Manager

PedidosYa
07.2019 - 07.2021
  • Researched accounts and completed due diligence to resolve collection problems.
  • Coded and entered at least more than 30000 invoices each day into in-house accounting software.
  • Successfully implemented new technologies and process automations to encourage continuous improvement.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Researched and resolved accounts payable discrepancies.
  • Set up and updated customer accounts and CRM with interactions, payments and personal information.
  • Generated and mailed updated statements monthly and processed demand letters.
  • Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
  • Posted receipts to appropriate general ledger accounts.
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.

Head of Collections

PedidosYa
03.2018 - 06.2019
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated leadership skills in managing projects from concept to completion (SAP MIgration)

Collections Manager

Navent
07.2013 - 02.2018
  • Researched accounts and completed due diligence to resolve collection problems.
  • Posted receipts to appropriate general ledger accounts.
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Researched and resolved accounts payable discrepancies.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Generated and mailed updated statements monthly and processed demand letters.
  • Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
  • Accessed credit records to evaluate customer credit histories.

Collection Supervisor

Art Collections
03.2011 - 07.2013
  • Oversaw daily posting of payments to customer accounts.
  • Reviewed expense reports for accuracy and proper expense disclosure.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Generated and mailed updated statements monthly and processed demand letters.
  • Supervised staff of collectors, monitoring phone calls and letters.

Customer Service Collection Supervisor

Garbarino
03.2002 - 03.2012
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Interceded between employees during arguments and diffused tense situations.
  • Kept high average of performance evaluations.
  • Trained team members on new hotel services and products to support promotional efforts.

Education

No Degree - Odontology

UBA
Argentina

Technical - Administration And Collections

UTN
Argentina
12.2007

Skills

  • Manager Support
  • Activity Manager
  • Object Manager
  • Migration Manager
  • Skilled Manager
  • Project Manager
  • SAP Solution Manager
  • Microsoft Operations Manager
  • Google Tag Manager

Accomplishments

  • EXPERIENCIA LABORAL
  • RAMIRO PEÓN
  • ESPECIALISTAENCOBRANZAS
  • ACERCA DE MÍ
  • Soy una persona proactiva, organizada y responsable, con buenas relaciones interpersonales
  • Poseo una amplia experiencia en el rubro de Cobranzas
  • Siempre tengo la mejor disposición para la realización de mis labores
  • DATOS DE CONTACTO
  • Celular:+54 9 11 5576-0407
  • Correo:Ramiropeon1@gmail.com
  • Dirección: Ciudad Autónoma de
  • Buenos Aires
  • Pedidos Ya S.A (2018 - 2023)
  • Responsable del impacto del bad debt en 14 mercados
  • A cargo del área contable de cobranzas y call center de gestión (20 reportes directos regionales) Integración de medios de pago (Spreedly
  • Mercado Pago, SEPSA entre otros
  • Creación de sistema de gestión de cobranzas especializado en las necesidades de la empresa (Collector)
  • Principales logros: Disminucion del bad debt mayor a 60 dias en Partnerships y Multinacionales en un 30%- Lanzamiento de políticas de cobranzas LATAM, judicialización de casos y riesgo crediticio- Lanzamiento de Débito automático en varias regiones
  • Regional Collection Sr Manager 2021- 2023
  • Inglés - Avanzado
  • HABILIDADES
  • Liderazgo de equipos numerosos
  • SAP FICO/FICA
  • SalesForce
  • Trabajo en equipo
  • Pensamiento Lógico/Crítico
  • Habilidad Comunicativa
  • Looker
  • Odoo
  • Excel Avanzado
  • Reportería
  • Técnico Superior en Cobranzas
  • Universidad Tecnológica Nacional (UTN) 2005-2007
  • Odontología (UBA) 1997-2002 - Sin finalizar
  • A Principales logros
  • Proyecto Migracion SAP: integración a nuevo modelo de SAP Hanna a
  • Cloud, recopilacion de informacion, mapeo de issues
  • Implementación SAP Cloud en 6 mercados, con un sistema diferente al tradicional (cash collect)
  • Mapeo y verificacion de nuevos medios de pago, Peru, Bolivia y Chile
  • Reorganización áreas de Facturación y
  • Cobranzas para adaptarlos a nuevas necesidades
  • Gestion y cobro de deudas anteriores a la migracion en todos los mercados
  • Collection Sr Manager - Argentina 2019-2021
  • Head of Collections 2018-2019
  • Startup:
  • SAP
  • CRM Salesforce comunciacion con comercial
  • Creacion de equipo de trabajo
  • Facturación
  • Cobranzas para todos los productos
  • Principales logros: Migracion de sistema GIA a SAP
  • Implementación Collector
  • Mailing y notificacion de deuda
  • Reorganización áreas de Facturación y Cobranzas
  • Navent (2013 - 2018)
  • Responsable de facturacion y cobranzas para todas las compañías del grupo Principales logros
  • Mejora ratios de recupero en un 35% zonajobs, bumeran y zonaprop
  • Implementación sistema predictivo, y CRM de gestion
  • Integración CRM con SAP, Intiza,
  • Optimización SAP, con funcionalidades y reportes Z
  • Principales logros
  • Integracion total de los productos de un grupo con el otro
  • Implementación Software gestion y mailing para ZonaProp, Zonajobs y Demotores en AR
  • Certificaciones Normas ISO
  • Sistema de Gestión de Calidad
  • Reorganización áreas de
  • Facturación y CobranzasRe
  • Jefe de Cobranzas
  • ART Collections (2011-2013)
  • Responsable de supervisar y maximizar el recupero integrando todas las carteras del grupo
  • Principales logros
  • Mejora del ratio de recupero de productor VIP del estudio en un 25% (Banco
  • Santander, Medicus, Art)
  • Integración para cobro con tarjetas de credito online
  • Optimización
  • Collector
  • Supervisor de Cobranzas
  • Garbarino (2004-2011)
  • Operador de gestión hasta 2005
  • Luego promovido a supervisor del sector-Principales logros
  • Implementación sistema predictivo AVAYA para linea operadores
  • Mejora en el proceso de carga de acuerdos de agencias externas
  • Optimización colega y medicion de resultados
  • Automatizacion de medicion de objetivos
  • Supervisor de Cobranzas
  • Movicom (2000-2003)
  • Operador de gestión hasta 2001
  • Luego promovido a Lider de cobranzas-Principales logros
  • Analisis metricas y control de calidad de los representantes de atencion al cliente
  • Supervisor de Cobranzas
  • Europ Asisstance (1998-2000)
  • Empresa de asistencia tecnica, medica y vehicular en todo el mundo
  • Comence como operador de atencion al cliente, para en 1999 pasar a ser supervisor de area
  • Supervisor de Cobranzas
  • Referencias:
  • Micaela Fripp Project & Managment
  • Manager, PedidosYa
  • Micaela.Fripp@pedidosya.com Tel +598 99 308 958
  • Jimena Gros
  • Gerente de Cobranzas
  • Garbarino +54 9 11 6047-3586

Languages

Spanish
Native language
English
Upper intermediate
B2

Timeline

Latam Sr Collection Manager

PedidosYa
07.2021 - 03.2023

Collections Manager

PedidosYa
07.2019 - 07.2021

Head of Collections

PedidosYa
03.2018 - 06.2019

Collections Manager

Navent
07.2013 - 02.2018

Collection Supervisor

Art Collections
03.2011 - 07.2013

Customer Service Collection Supervisor

Garbarino
03.2002 - 03.2012

No Degree - Odontology

UBA

Technical - Administration And Collections

UTN

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Ramiro Peon