Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randy Bishop

Mt Vernon

Summary

Versatile Branch Manager with extensive experience at Graybar Electric, excelling in sales development and customer service. Proven track record in enhancing customer loyalty and satisfaction and resolving conflicts effectively. Strong leadership skills complemented by experienced electrical knowledge, driving operational success and fostering vendor relations to achieve business success.

Overview

40
40
years of professional experience

Work History

Branch Manager Sales and Service

Graybar Electric
Conway
02.2020 - Current
  • Developed strategies to increase customer satisfaction and loyalty.
  • Monitored sales and operations of the branch on a monthly basis.
  • Resolved customer complaints in a timely manner.
  • Assisted other branches when needed during busy times or special projects.
  • Planned work schedules to maintain adequate staffing levels.
  • Directed daily operations of the branch, including customer service, sales and vendor relations.
  • Established strong working relationships with outside partners such as vendors and suppliers.
  • Conducted yearly performance reviews for all employees in the branch.
  • Conducted weekly office visits to customers and monthly visits to vendors and suppliers.

Outside Sales Representative

Graybar Electric
Conway
04.2015 - 02.2020
  • Resolved customer complaints or problems promptly and professionally.
  • Provided technical support to customers regarding product usage and installation.
  • Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
  • Researched potential clients, identified decision makers and developed relationships with them.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Developed a good relationship with the Graybar inside team.
  • Negotiated bid-day projects with customers to close deals in a timely manner.
  • Organized sale calls with customers and vendors.

Electrical Foreman

CIECO/IK Electric
Little Rock
06.1985 - 04.2015
  • I was an electrician for 30 years before going to work for Graybar; 20 years were spent working for two of the largest electrical companies in Arkansas, and 10 years were spent operating my own business.

Education

Journeyman Electrician - Electrical Apprentice

Metropolitan Career Tech
Little Rock, AR
05-1990

Skills

  • Customer service
  • Sales development and management
  • Excellent work ethic
  • Vendor relations
  • Conflict resolution
  • Performance reviews
  • Staff scheduling
  • Team leadership
  • Electrical knowledge
  • Operational reports

Timeline

Branch Manager Sales and Service

Graybar Electric
02.2020 - Current

Outside Sales Representative

Graybar Electric
04.2015 - 02.2020

Electrical Foreman

CIECO/IK Electric
06.1985 - 04.2015

Journeyman Electrician - Electrical Apprentice

Metropolitan Career Tech

Similar Profiles

CREATE PROFILE
Randy Bishop