Rayna Love
Bentonville
Summary
Dynamic and results-driven professional with extensive experience as a Lead Cashier at NWA Women's Shelter Thrift Store. Proven track record in training and mentoring staff while enhancing customer satisfaction through efficient cash handling and empathetic service. Skilled in point of sale operations, fostering a positive team environment to maximize performance.
Overview
6
6
years of professional experience
Work History
Lead Cashier
NWA Women's Shelter Thrift Store
07.2022 - 04.2025
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
Sales Associate
Goodwill Outlet
05.2019 - 05.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Diploma - Basic
Prescott High School
Prescott, AZ01.1993
Skills
- Training and coaching
- Customer assistance
- Training and mentoring
- Point of sale operation
- Cash handling
Timeline
Lead Cashier
NWA Women's Shelter Thrift Store
07.2022 - 04.2025
Sales Associate
Goodwill Outlet
05.2019 - 05.2020
Diploma - Basic
Prescott High School
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