Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Brannon

Hot Springs Village

Summary

Dedicated customer service representative with proven skills in problem resolution and relationship building. Experienced in managing high-stress situations while maintaining professionalism and enhancing client satisfaction.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Bobby Brannon Heating & A/C
Bossier City, LA
12.2015 - 07.2024
  • Resolved customer inquiries and complaints with effective communication and conflict resolution skills.
  • Collaborated with technical staff to address complex customer issues, ensuring thorough problem resolution.
  • Trained new hires on customer service protocols and software systems, enhancing team performance.
  • Managed scheduling and dispatch of service technicians, optimizing route efficiency for timely responses.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Service Receptionist

Lexus Of Shreveport & Bossier City
Bossier City, LA
07.2005 - 12.2009
  • Coordinated service appointments, ensuring efficient scheduling and resource allocation.
  • Managed customer check-ins, providing exceptional service to enhance client satisfaction.
  • Communicated effectively with technicians, translating customer needs into actionable service requests.
  • Processed transactions accurately using dealership management systems to streamline operations.

Education

Associate of Applied Science - Electronics Engineering Technology

Southeast College of Technology
Little Rock, AR

Skills

  • Customer service
  • Complaint resolution
  • Problem resolution
  • Record management
  • Multi-line phone talent
  • Appointment scheduling
  • Data entry
  • Payment processing
  • Microsoft Excel
  • Administrative support
  • Multi-line phone talent
  • Telephone etiquette
  • Relationship building
  • Critical thinking
  • Call management

Timeline

Customer Service Representative

Bobby Brannon Heating & A/C
12.2015 - 07.2024

Service Receptionist

Lexus Of Shreveport & Bossier City
07.2005 - 12.2009

Associate of Applied Science - Electronics Engineering Technology

Southeast College of Technology
Rebecca Brannon