Dedicated customer service representative with proven skills in problem resolution and relationship building. Experienced in managing high-stress situations while maintaining professionalism and enhancing client satisfaction.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Bobby Brannon Heating & A/C
Bossier City, LA
12.2015 - 07.2024
Resolved customer inquiries and complaints with effective communication and conflict resolution skills.
Collaborated with technical staff to address complex customer issues, ensuring thorough problem resolution.
Trained new hires on customer service protocols and software systems, enhancing team performance.
Managed scheduling and dispatch of service technicians, optimizing route efficiency for timely responses.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Service Receptionist
Lexus Of Shreveport & Bossier City
Bossier City, LA
07.2005 - 12.2009
Coordinated service appointments, ensuring efficient scheduling and resource allocation.
Managed customer check-ins, providing exceptional service to enhance client satisfaction.
Communicated effectively with technicians, translating customer needs into actionable service requests.
Processed transactions accurately using dealership management systems to streamline operations.
Education
Associate of Applied Science - Electronics Engineering Technology
Southeast College of Technology
Little Rock, AR
Skills
Customer service
Complaint resolution
Problem resolution
Record management
Multi-line phone talent
Appointment scheduling
Data entry
Payment processing
Microsoft Excel
Administrative support
Multi-line phone talent
Telephone etiquette
Relationship building
Critical thinking
Call management
Timeline
Customer Service Representative
Bobby Brannon Heating & A/C
12.2015 - 07.2024
Service Receptionist
Lexus Of Shreveport & Bossier City
07.2005 - 12.2009
Associate of Applied Science - Electronics Engineering Technology