Rebecca Henry
Van Buren
Summary
Dynamic Schedule Coordinator at Prodental Dallas with a proven track record in enhancing scheduling efficiency and reducing cancellations. Expert in office administration and customer service, I implemented a robust tracking system that improved patient appointment management. Skilled in multitasking and problem-solving, I fostered a collaborative team environment while maintaining high operational standards.
Overview
8
8
years of professional experience
Work History
Schedule Coordinator
Prodental Dallas
04.2021 - Current
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Evaluated current scheduling processes, identifying areas of improvement to increase overall efficiency.
- Implemented an improved tracking system for patient appointments, leading to fewer cancellations and rescheduled meetings.
- Managed processing and submission of insurance and VA claims
- Executed payment processing
- Maintained a high production schedule for a multi provider practice
Front Desk Supervisor
Preston Center Pediatric Dentistry
07.2017 - 04.2021
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved patient complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Greeted patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Executed payment transactions and resolved insurance claims.
Education
High School Diploma -
Rockwall High School
Rockwall, TX05-1999
Skills
- Office administration
- Deadline oriented
- Multitasking and organization
- Meeting scheduling
- Handling complaints
- Teamwork
- Customer service
- Time management
- Problem-solving
Timeline
Schedule Coordinator
Prodental Dallas
04.2021 - Current
Front Desk Supervisor
Preston Center Pediatric Dentistry
07.2017 - 04.2021
High School Diploma -
Rockwall High School
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