Rebecca Mcdaniel
Mena
Summary
Adept at fostering guest satisfaction, I leveraged teamwork and attention to detail to enhance service quality at Sun Country Inn. Skilled in housekeeping and customer service, I contributed to a significant improvement in efficiency and guest experience, embodying professionalism and compassion in every interaction.
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Hospitality professional with strong foundation in customer service and administrative duties. Skilled in managing guest relations, resolving issues, and ensuring welcoming environment. Known for effective team collaboration and adaptability to changing needs, with expertise in communication and problem-solving.
Overview
4
4
years of professional experience
Work History
House Keeper
Sun Country Inn
03.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Motel Front Desk Clerk
Sun Country Inn
03.2023 - Current
- Enhanced customer satisfaction by efficiently managing the check-in and check-out process.
- Implemented strategies to maximize room occupancy rates during peak seasons or special events while maintaining profitability goals.
- Contributed to team success by communicating effectively with coworkers and management regarding daily tasks and responsibilities.
- Collaborated with housekeeping staff to ensure rooms were prepared for incoming guests in a timely manner.
- Promoted a positive atmosphere by engaging in friendly interactions with guests upon arrival and throughout their stay.
- Monitored security cameras regularly to maintain a safe and secure environment for guests and employees alike.
- Developed strong rapport with repeat clientele, fostering loyalty through genuine hospitality and attention to detail.
- Processed financial transactions accurately, balancing cash drawer at the end of each shift as part of nightly audit procedures.
- Managed inventory of supplies at the front desk, ordering new items when necessary to keep operations running smoothly.
- Coordinated wake-up calls for guests according to their requests, guaranteeing punctuality for important appointments or travel plans.
- Maintained accurate records of guest reservations, payments, and room assignments to ensure a seamless experience for all parties involved.
- Upheld a professional appearance and demeanor at all times, serving as a positive representative of the motel brand.
- Assisted guests in finding local attractions and services, providing personalized recommendations based on individual preferences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Prepared reports on guest satisfaction levels and other metrics.
CNA
The Greenhouse Cottages
02.2021 - 10.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Bar Server
Joe's Bar
11.2020 - 02.2021
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Contributed to positive team dynamics by supporting coworkers during peak periods and fostering open communication among staff members.
Education
Basics
Austin Community College
Austin, TXSkills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- CPR certified
- Compassion and empathy
- Attention to detail
- Time management
- Complaint handling
- Hospitality services
- Credit and cash payments
- Safety and security procedures
- Bookkeeping
Timeline
House Keeper
Sun Country Inn
03.2023 - Current
Motel Front Desk Clerk
Sun Country Inn
03.2023 - Current
CNA
The Greenhouse Cottages
02.2021 - 10.2022
Bar Server
Joe's Bar
11.2020 - 02.2021
Basics
Austin Community College
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