Rebecca Ramirez
Springdale
Summary
Dynamic professional with extensive experience in property management at Richsmith Development, excelling in resident relations and payment processing. Proven ability to enhance community engagement and streamline operations, leveraging strong interpersonal skills and Yardi software proficiency to drive tenant satisfaction and optimize financial reporting. Committed to fostering inclusive environments and delivering exceptional client service.
Overview
3
3
years of professional experience
Work History
Assistant Community Manager
Richsmith Development
10.2025 - Current
- Assisted in managing resident inquiries and concerns to enhance community satisfaction.
- Supported property management team with administrative tasks and document organization.
- Coordinated community events to foster resident engagement and build relationships.
- Maintained accurate records of maintenance requests and follow-up actions.
- Helped streamline communication processes between residents and management staff.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Met with residents to gather information and develop effective solutions.
Bank Teller
Arvest
04.2025 - 05.2025
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, resolving issues promptly to enhance satisfaction.
- Managed cash drawer, maintaining accuracy in funds and minimizing discrepancies.
- Collaborated with team members to improve service delivery and streamline operations.
- Monitored transaction activities for potential fraud, ensuring security measures were upheld.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
Leasing Agent
Block Multi Family Group
11.2023 - 04.2024
- Assisted clients in property tours, showcasing amenities and features to facilitate leasing decisions.
- Conducted market research to determine competitive rental pricing and identify potential tenant demographics.
- Utilized property management software to track leads, manage applications, and maintain accurate tenant records.
- Developed marketing materials for available units, enhancing online presence through targeted social media campaigns.
- Analyzed lease agreements for compliance, ensuring accuracy in terms and conditions for prospective tenants.
- Implemented follow-up strategies with leads to increase conversion rates and drive occupancy levels at properties.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Participated in property inspections to prepare for move-ins and move-outs.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Conducted property tours to highlight features of properties.
Legal Assistant
Mullins and Blake Attorneys
01.2023 - 10.2023
- Drafted legal documents, including pleadings and contracts, ensuring compliance with court requirements.
- Managed case files, organized documentation, and maintained accurate records for attorney review.
- Conducted legal research to support case preparation and provided relevant summaries to attorneys.
- Coordinated communication between clients and attorneys, facilitating timely responses to inquiries.
- Monitored deadlines for filings and court dates, ensuring adherence to procedural timelines.
- Utilized case management software to track progress of cases and streamline document retrieval.
- Provided administrative support by scheduling appointments, managing calendars, and handling correspondence efficiently.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
Education
High School Diploma -
Springdale High School
Springdale, AR05.2015
Skills
- Payment processing
- Property management
- Records and database administration
- Website management
- Document control
- Yardi software proficiency
- Strong interpersonal skills
- Resident relations
- Financial budgeting and reporting
- Property inspections
- Customer relationship management
- Tenant and eviction laws
- Daily operations management
- Payment management
- Property tours and inspections
- Conflict handling
- Leasing and sales
- Proficient in software
- Community engagement
- Customer support
- Maintenance oversight
- Team Training
- Client service and support
Timeline
Assistant Community Manager
Richsmith Development
10.2025 - Current
Bank Teller
Arvest
04.2025 - 05.2025
Leasing Agent
Block Multi Family Group
11.2023 - 04.2024
Legal Assistant
Mullins and Blake Attorneys
01.2023 - 10.2023
High School Diploma -
Springdale High School