REBEKAH SILVA
Ward
Summary
Results-driven remote project management professional with over 10 years of experience in banking and business development. Proven track record of successfully leading projects from conception to completion while managing resources effectively and fostering team collaboration. Seeking to contribute my expertise in remote project planning, risk management, and process optimization to a forward-thinking organization.
Overview
10
10
years of professional experience
Work History
Administrative Manager
All My Sons Moving
Little Rock, AR
06.2026 - Current
- Coordinated scheduling and logistics for team days, ensuring timely communication between customers.
- Streamlined document management processes, increasing accessibility and reducing retrieval time for critical information.
- Led initiatives to enhance customer service protocols, improving client satisfaction ratings significantly.
- Ensured compliance with company policies and procedures, mitigating risks associated with administrative practices.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
Business Development Associate
Medical Parts and Supplies, LLC
11.2023 - 07.2025
- Lead project planning and execution for expanding brand initiatives, defining project scope, goals, and deliverables.
- Allocate and manage resources effectively, including budget, sales, and inventory, optimizing business performance.
- Create and maintain comprehensive project schedules to ensure timely completion of deliverables.
- Develop risk management strategies to address potential project disruptions and maintain quality standards.
Member Service Rep. II
Navy Federal Credit Union
Temecula, CA
10.2021 - 11.2023
- Analyzed and resolved member account discrepancies, ensuring compliance and accuracy in financial services.
- Identified opportunities for cross-service marketing to enhance product penetration and member engagement.
- Established systems for compliance and reporting, maintaining adherence to regulatory standards.
- Led training sessions on new software systems, ensuring team proficiency and operational effectiveness.
- Utilized skills in Lending services, IRA's and Trusts.
Community Banker
Provident Bank
06.2020 - 10.2021
- Coordinated community events and networking initiatives, contributing to client acquisition and retention.
- Consistently met and exceeded key performance indicators (KPIs), supporting branch growth and success.
- Managed customer inquiries and complaints, effectively de-escalating issues and ensuring customer satisfaction.
- Cultivated strong relationships with clients to assess financial needs and provide tailored banking solutions.
- Streamlined account opening processes, enhancing customer experience and operational efficiency.
Front Desk & Night Auditor
Palmdale Ramada Inn
06.2018 - 07.2019
- Maintained and organized confidential files and records, ensuring data security and compliance with company policies.
- Delivered exceptional customer service to maximize guest experience and handle inquiries and complaints professionally.
- Generated analytical reports to assess cost-effectiveness and operational performance.
Community Banker
Provident Bank
06.2016 - 11.2017
- Achieved “Peak Performer” status for two consecutive quarters through consistent performance in meeting KPIs.
- Provided superior customer service, tailoring experiences to meet individual client needs.
- Managed customer inquiries and facilitated resolution of complaints, ensuring a positive banking experience.
- Conducted routine auditing and management of company files and records, maintaining accuracy and compliance.
Education
Graduated with Honors -
Great Oak High School
Temecula, CA01.2014
Skills
- Project Management
- Leadership & Team Collaboration
- Financial Acumen
- Risk Management
- Technical Proficiency
- Data Analysis
- Over 10 years of experience in project management and customer service within professional banking environments
- Strong understanding of financial products, compliance, and operational processes
Timeline
Administrative Manager
All My Sons Moving
06.2026 - Current
Business Development Associate
Medical Parts and Supplies, LLC
11.2023 - 07.2025
Member Service Rep. II
Navy Federal Credit Union
10.2021 - 11.2023
Community Banker
Provident Bank
06.2020 - 10.2021
Front Desk & Night Auditor
Palmdale Ramada Inn
06.2018 - 07.2019
Community Banker
Provident Bank
06.2016 - 11.2017
Graduated with Honors -
Great Oak High School
Qualifications
- - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- - Experience with project management tools (e.g., Asana, Trello, Monday.com)
- - Familiarity with loan processing software (e.g., Encompass, Calyx)
- - Strong data entry and file management skills