Regina Laing
North Miami Beach
Summary
Dynamic professional with a strong background in customer service and embroidery, notably at Galls Uniforms. Proven ability to enhance customer satisfaction through exceptional service and efficient logistics. Skilled in embroidery techniques and machine operation, complemented by excellent problem-solving and teamwork abilities. Committed to delivering high-quality results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Customer Service/Embroidery Assistant
Galls Uniforms
11.2021 - Current
- Enhanced attendee experience by providing exceptional customer service during conventions.
- Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
- Implemented efficient logistics strategies, improving order fulfillment times and customer satisfaction.
Seamstress/Embroidery Machine Operator
MES
11.2022 - 12.2023
- Operated industrial sewing machines to produce high-quality garments.
- Interpreted patterns and specifications to ensure accurate fabric cutting and assembly.
- Applied various sewing techniques, including hemming, stitching, and finishing for diverse materials.
- Maintained sewing equipment by performing routine inspections and necessary repairs.
Customer Service
Voguish Rage
03.2015 - 2021
- Provided exceptional customer service, addressing concerns professionally and empathetically.
- Increased patron satisfaction by providing exceptional customer service and resource assistance.
- Strengthened client relationships, provided exceptional customer service and follow-up.
- Organized in-store promotions to increase awareness of new product lines.
Education
High School Diploma -
Miami American Academy H.S
MIAMI, FL06-2004
Skills
- Workplace safety
- Machine operation
- Teamwork
- Problem-solving
- Excellent customer service skills
- Embroidery techniques
- Embroidery machine operation
- Call center experience
- Microsoft Excel
Timeline
Seamstress/Embroidery Machine Operator
MES
11.2022 - 12.2023
Customer Service/Embroidery Assistant
Galls Uniforms
11.2021 - Current
Customer Service
Voguish Rage
03.2015 - 2021
High School Diploma -
Miami American Academy H.S