Regina Nelson
Benton
Summary
Accomplished Insurance Agent at State Farm, adept in client needs analysis and negotiation, enhanced customer satisfaction through personalized solutions. At Eddie James Ministries, led with professionalism, fostering a collaborative environment. Proven track record in improving client relations and driving business growth. Skilled in customer service and business planning, ensuring operational excellence and ethical standards.
Personable and dedicated with knack for understanding client needs and delivering tailored solutions. Possesses foundational knowledge in risk assessment and policy management, coupled with strong communication and organizational skills. Committed to providing exceptional service that enhances customer satisfaction and builds lasting relationships.
Experienced with client needs analysis and insurance policy customization. Utilizes risk management strategies to offer optimal coverage solutions. Knowledge of industry regulations and maintaining high standards of customer service.
Overview
12
12
years of professional experience
Work History
Insurance Agent
State Farm
06.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on insurance policies and procedures.
- Maintained high standards of customer service by building relationships with clients.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Analyzed customer needs to provide customized insurance solutions.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Executive Director
Eddie James Ministries and Record Label
01.2023 - 06.2024
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed financial, operational and human resources to optimize business performance.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
Administrative Assistant
Texarkana Independent School District
07.2012 - 05.2020
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Bachelor of Arts - Communications And Media
Southern New Hampshire University
Hooksett, NH05-2026
High School Diploma -
Camelback High School
Phoenix, AZ05-1998
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client relations
- Client needs analysis
- Negotiation
- Business planning
- Deductible expense identification
- Client assessment
Languages
Spanish
Full Professional
Timeline
Insurance Agent
State Farm
06.2024 - Current
Executive Director
Eddie James Ministries and Record Label
01.2023 - 06.2024
Administrative Assistant
Texarkana Independent School District
07.2012 - 05.2020
Bachelor of Arts - Communications And Media
Southern New Hampshire University
High School Diploma -
Camelback High School
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