Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Regina Willis

Trumann

Summary

Dynamic manager with a proven track record at Jordans Kwik Stop, excelling in employee training and conflict resolution. Enhanced team performance through strategic task delegation and motivational coaching, resulting in improved customer satisfaction and retention. Committed to regulatory compliance and operational excellence, driving sales and fostering a positive work environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Jordans Kwik Stop
Jonesboro
06.2017 - 05.2025
  • Mediated employee conflicts through guidance on company policies and procedures.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Enhanced team morale and retention through recognition programs and career development opportunities.

Education

High School Diploma -

Harrisburg High
Harrisburg, AR
05-1997

Skills

  • Employee training
  • Regulatory compliance
  • Performance monitoring
  • Conflict resolution
  • Task delegation
  • Customer service
  • Increasing sales
  • inventory and cash control

Certification

serve safe certified

Timeline

Manager

Jordans Kwik Stop
06.2017 - 05.2025

High School Diploma -

Harrisburg High

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Regina Willis