Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

REISSA AHMADOU

Conway

Summary

Bilingual French-English insurance professional with experience in claims processing, customer service, and insurance documentation. Skilled in handling customer inquiries, maintaining accurate customer records, and providing high-quality support in fast-paced environments. Detail-oriented, organized, and committed to delivering exceptional customer service.

Overview

5
5
years of professional experience

Work History

Bakery Team Member

Whole Foods Market
Atlanta, GA
10.2025 - 07.2026
  • Delivered exceptional customer service in a fast-paced environment.
  • Resolved customer concerns professionally through in-person interactions.
  • Maintained accurate transactions and product information while ensuring attention to detail.
  • Collaborated with team members to meet daily operational goals and company standards.

Insurance Claims Specialist

MACIF Insurance
France
10.2022 - 08.2024
  • Processed insurance claims and supporting documentation accurately.
  • Reviewed policy coverage and investigated property and automobile claims.
  • Communicated with policyholders through phone and email.
  • Maintained accurate customer records and coordinated claim resolution with internal teams.
  • Ensured compliance with company policies and insurance procedures.

Claims Assistant

MACIF Insurance
France
10.2021 - 10.2022
  • Reviewed insurance documentation and processed claim files.
  • Responded to customer inquiries by phone and email.
  • Maintained accurate documentation and escalated complex cases when appropriate.

Education

Bachelor's Degree - Insurance Claims Management

IFPASS
France
2024

BTS - Insurance

IMS
France
2023

Skills

  • Customer Service
  • Insurance Claims
  • Insurance Documentation
  • Data Entry
  • Customer Records Management
  • Email Correspondence
  • Problem Resolution
  • CRM Systems
  • Attention to Detail
  • Fluent in French & English

LANGUAGES

French (Native)
English (Professional Working Proficiency)

Timeline

Bakery Team Member

Whole Foods Market
10.2025 - 07.2026

Insurance Claims Specialist

MACIF Insurance
10.2022 - 08.2024

Claims Assistant

MACIF Insurance
10.2021 - 10.2022

Bachelor's Degree - Insurance Claims Management

IFPASS

BTS - Insurance

IMS
REISSA AHMADOU