Dynamic professional with a proven track record in CRM, PIM, and data analysis. Skilled in fostering strategic partnerships, delivering impactful presentations, and optimizing processes to enhance client satisfaction and project success.
Overview
10
10
years of professional experience
Work History
Sr. Professional Services Specialist
1WorldSync
Bentonville
09.2021 - Current
Expert in CRM, PIM, and eCommerce platforms supporting SaaS-based integrations
Lead customer data integration, training, and post-launch support
Use SQL to query data, validate XML, and troubleshoot sync issues
Present technical concepts to executive audiences and cross-functional teams
Document best practices, lessons learned, and support team knowledge sharing
Maintain collaboration via Jira and lead client sessions using web conferencing
Key Account Manager
SGS North America Inc.
Bentonville
08.2020 - 09.2021
Created growth opportunities in global accounts aligned with Walmart/Sam's Club
Developed and implemented client-specific SOPs
Liaised between client, technical, and operations teams
Project Manager
Acosta/Vine Direct Agency
Rogers
04.2019 - 01.2020
Managed Sam's Club Category Team projects from scope through execution
Analyzed syndicated and POS data to support project strategies
Delivered client communications and progress reports
Client Solutions Partner
Pace Communications
Bentonville
02.2019 - 03.2019
Oversaw deliverables to ensure timely, precise execution
Maintained cross-functional client communication and internal alignment
Marketing & Events Manager
Pig Trail Harley-Davidson
Rogers
01.2018 - 02.2019
Developed marketing programs, PR strategies, and event plans
Drove demand and collaborated on product positioning and promotion
Sr. Business Coordinator
Schawk Retail Marketing
Bentonville
08.2015 - 12.2017
Managed private brand projects from estimate to completion
Served as client liaison, coordinated timelines, and resolved issues
Acted as SME in client meetings and supported production quality