Rheis Stephens

Customer Experience: Prioritizing customer satisfaction by ensuring employees effectively address customer needs, provide solutions, and build positive relationships

• Team Leadership: Inspiring and motivating 60 employees to achieve sales goals, providing ongoing training and development opportunities, and managing performance through feedback, coaching and course-correction. Led store through $6 Million Remodel from June 2024 to January 2025, ranked Top 200 in the Company.
• Operational Management: Scheduling staff efficiently, overseeing daily operations, managing inventory levels, and ensuring compliance with company policies
• Performance Analysis: Tracking performance of a Multi-Million Dollar Hub Store and the NWA Micro-Market on KPIs through Power-BI and Daily Business Tracker to drive customer satisfaction, employee productivity to identify areas for improvement and implement necessary adjustments. Drove Year-over-Year Profitability and Growth
• Conflict Resolution and Problem Solving: Resolve disputes & concerns, balance priorities, assign clear responsibilities, and use critical thinking to address issues effectively.
• Positions Previously Held: Shift Lead, Certified Apple Mobile Advisor, Sales Advisor

• Grocery Department Operations: Assist with readiness, supervision, marketing execution, price maintenance, inventory preparation, cleanliness, and equipment safety.
• Replenishment and Inventory: Handle ordering, receiving, invoicing, back stock, returns, damages, and inventory preparation.
• Merchandising and Sales Standards: Maintain proper stocking, rotation, signage, displays, and adherence to store procedures.
• Front-End Operations: Oversee customer flow, manage registers, schedules, breaks, and closing procedures to ensure smooth daily operations.
• Leadership and Development: Coach and mentor team members by providing resources, opportunities, and support to unlock their potential.
• Problem Solving: Address operational challenges such as stock discrepancies, customer concerns, or workflow issues by using logical and organized approaches to maintain efficiency and customer satisfaction.
• Positions Previously Held: Cashier, Stocker