Ricardo Beccari

ProContacto

Formosa, Argentina

01.2023 - Current

Delivered comprehensive training sessions to help end-users maximize benefits of using Salesforce tools.
Improved client satisfaction by providing customized Salesforce solutions tailored to their specific needs.
Mentored junior consultants by sharing knowledge and expertise, promoting their professional growth and strengthening team performance.
Resolved technical issues promptly and efficiently, minimizing downtime and ensuring seamless user experiences with Salesforce platform.
Led implementation and customization of Salesforce solutions to optimize sales and service processes.
Managed users, profiles and roles, ensuring adequate access to information and functionalities according to business needs.
Configured Einstein activity capture for integrations with Gmail and Outlook.
Conducted thorough analysis of client requirements, translating them into actionable plans for successful Salesforce integration.
Optimized reporting capabilities within Salesforce platform by designing dashboards that provided actionable insights to support decision-making processes among clients'' leadership teams.
Built strong relationships with key stakeholders at all levels within client organizations, facilitating open communication channels throughout project engagements.
Identified opportunities for process improvement, strategically implementing changes to optimize client success with Salesforce platforms.

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