Richard Carrasco Enrique
Conway,AR
Summary
Dynamic and results-driven worker with experience in a variety of jobs and environments. Proven track record of enhancing operational efficiency and driving strategic initiatives. Strong analytical and problem-solving skills, complemented by excellent communication and leadership abilities. Committed to delivering high-quality results and fostering collaborative team environments. Dedicated to customer service and building relations with customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Car Clinic Auto Repair
09.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
Sales Associate
Dick's Sporting Goods, Inc
05.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma -
Conway High School West
Conway, AR05.2024
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Retail Operations
- Customer rapport
- Sales Strategies
- Sales Growth
- Policy Enforcement
- Team Leadership
- Teamwork and Collaboration
- Active Listening
- Multitasking
- Organizational Skills
- Problem-Solving
- MS Office
- Attention to Detail
- Interpersonal Relations
Certification
Certified in Microsoft word, excel, and powerpoint.
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Dick's Sporting Goods, Inc
05.2023 - 08.2023
Assistant Manager
Car Clinic Auto Repair
09.2020 - Current
High School Diploma -
Conway High School West
Certified in Microsoft word, excel, and powerpoint.
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