Richard Jagner
Villa Pueyrredon
Summary
With a diverse background as a student and in various work environments, I have honed my ability to adapt to dynamic and changing situations. This journey led me to excel in P2P, Accounts Payable, Accounts Receivable, Finance, and Customer Service at a leading company in the Mass Consumption segment. It was there that I discovered my passion for these areas. As a proactive and ambitious professional, I am dedicated to continuous learning and personal growth in my field. I thrive in collaborative work environments and genuinely value achieving results and fostering meaningful connections with others.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Specialist - Financial Terms Managment
BM Global Service
02.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Maintain exception rates in SAP (if applicable)
- Inform offices about holding billing for repricing due to new contracts signed with the clients
- Submit new timekeepers in the eBilling system on regular intervals
- Resolve invoice rejections due to timekeeper rates
- Resolve pricing issues with regards to new matter
- Do periodic audit of pricing set-ups in SAP to ensure adherence with the global agreement
- Retire invalid pricing arrangements
- SAP Analysis
- ServiceNow tool
- Distribution of tasks to other colleagues
- Management of tasks with other areas
Intercompany Accountant
Air Liquide
08.2020 - 02.2021
- I reconcile and invoice US/CAN and international subsidiaries while maintaining the monthly, quarterly financial statements, General Ledger, account reconciliations, journal entries, A/R, and A/P
- Prepare journal entries, reconciliations, and trend analyses as required for monthly close
- Managed and ensure accuracy of revenue, receivables, and expense accrual accounts
Regional Implementation Specialist & Customer Success Executive
GO Integro
09.2019 - 08.2020
- Leader of implementations of the different GOintegro platforms
- Specific configuration of the contracted applications
- Training in the functionalities and resources of the platform and its applications
- User registration and cancellation management
- Configuration of recognition programs (Back office)
- Implementation Guides, good practices and graphic resources for Administrators
- Resolution of failures in the process
- Presentation of monthly statistics
- Analysis of monthly metrics
- Monitoring of the implemented accounts
- Attention to end customers and Administrators
- Resolution of problems through Intercom & SalesForce
- Tracking of incidents & bugs of the platform
- Tracking of end-user exchanges
- Technical / product support for customers in the US
AP Coordinator Brazil
The Coca-Cola Company
06.2018 - 11.2019
- Responsible for the team on issues related to Brazilian Process
- Nexus between the Finance, Taxes and Purchasing areas of Brazil
- Processing of invoices from Costa Rica, Chile, Mexico, Argentina and Brazil
- Audit the posting invoices
- Tax Control
- Payments
- Reconciliation of monthly AP accounts in compliance with internal controls framed within an environment of compliance with SOX for the North American region
- Preparation of accounting entries, adjustments and activities at the end of the month
- Reporting tasks for the AP area (aging reports, debit balances)
- SalesForce cases to get issues solved from Customer Service
- Vendors Creation in SAP
- Invoice registration
- Payment to suppliers
Senior Customer Service Representative
The Coca-Cola Company
07.2015 - 05.2018
- Participation in the Go live from the Shared Service in BA for LATAM
- Support to internal clients and suppliers in Accounts Payable solving AP problems
- Solid knowledge of SAP ERP modules-FI, MM, VIM
- Comprehensive understanding of Accounts Payable and Procurement processes
- General Ledger account analysis
- Vendor Master Data update and maintenance
- Root-cause analysis of problems and development of new processes for the prevention of quality problems; taking necessary corrective actions
- Resolution of failures in the financial process of accounts payable based on internal and external customer requirements
- Operational Excellence Champion
- Vendors Creation in SAP
- Invoice registration
- Payment to suppliers
Group Reservations Coordinator
HCI
03.2012 - 09.2014
- Company Overview: It is a growing company with 2 hotels in Puerto Iguazu, 1 in Buenos Aires and soon in Punta del Este (Uy)
- Senior Executive Sale at Reservation Department
- Full knowledge of all properties
- Knowledge and application of the Standards Leading Hotel Of the World
- Management of national and international agencies, OTAs (online travel agencies)
- Tag phone / Telephone sales
- Management and problem solving
- It is a growing company with 2 hotels in Puerto Iguazu, 1 in Buenos Aires and soon in Punta del Este (Uy)
Reception Supervisor
Hostel Suites Florida
11.2009 - 12.2011
- Basic reception functions (Check In, Check Out, Cash Management, Reservation Management), added to the management and reception of groups, reception and resolution of complaints, coordination of reception functions with other areas and link between reception and management
Group Reservations Coordinator
Hostel -inn International Iguazu
04.2009 - 11.2009
- Sales manager
- In charge of loading reservations to the system, answering queries mail, among other things
Education
Bachelor's degree - Business Administration And Management
Universidad Nacional De Quilmes
Quilmes, Argentina01.2020
Técnico; Técnico; Graduado - Master Builder
E.P.E.T. Nº4 - O.E.A.
Puerto Iguazú, Argentina01.2006
Skills
- Salesforcecom
- SAP
- SharePoint
- SAP Implementation de SAP
- Customer Service
- Employee Training
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Root-cause analysis
- Stakeholder engagement
Certification
- Core Service Excellence, The Coca-Cola Company
- Procrastination, Lynda.com
- FAST (Financial Analysis Skill Training), The Coca-Cola Company
- Portuguese, Verde Amarelo
- Operational Excellence Associate, The Coca-Cola Company
- Creating Positive Conversations with Challenging Customers, LinkedIn
- Proven Tips for Managing Your Time, LinkedIn
- Leadership: Practical Skills, LinkedIn
- Best Practices for New People Leaders, LinkedIn
- Developing Cross-Cultural Intelligence, LinkedIn
- Managing Globally, LinkedIn
- Communicating Across Cultures Virtually, LinkedIn
Honorsandawards
Ovation, The Coca-Cola Company, 05/01/18, The Ovation Recognition Program recognizes major achievements in support of the company's business strategy. As part of the Customer Service Representative team, I was recognized with this performance award during the last quarter of 2017 for the tasks carried out both in groups and individually.
Languages
Spanish, English, Portuguese
Native language
Spanish
Proficient
C2
English
Proficient
C2
Portuguese
Proficient
C2
Timeline
Specialist - Financial Terms Managment
BM Global Service
02.2021 - Current
Intercompany Accountant
Air Liquide
08.2020 - 02.2021
Regional Implementation Specialist & Customer Success Executive
GO Integro
09.2019 - 08.2020
AP Coordinator Brazil
The Coca-Cola Company
06.2018 - 11.2019
Senior Customer Service Representative
The Coca-Cola Company
07.2015 - 05.2018
Group Reservations Coordinator
HCI
03.2012 - 09.2014
Reception Supervisor
Hostel Suites Florida
11.2009 - 12.2011
Group Reservations Coordinator
Hostel -inn International Iguazu
04.2009 - 11.2009
- Core Service Excellence, The Coca-Cola Company
- Procrastination, Lynda.com
- FAST (Financial Analysis Skill Training), The Coca-Cola Company
- Portuguese, Verde Amarelo
- Operational Excellence Associate, The Coca-Cola Company
- Creating Positive Conversations with Challenging Customers, LinkedIn
- Proven Tips for Managing Your Time, LinkedIn
- Leadership: Practical Skills, LinkedIn
- Best Practices for New People Leaders, LinkedIn
- Developing Cross-Cultural Intelligence, LinkedIn
- Managing Globally, LinkedIn
- Communicating Across Cultures Virtually, LinkedIn
Bachelor's degree - Business Administration And Management
Universidad Nacional De Quilmes
Técnico; Técnico; Graduado - Master Builder
E.P.E.T. Nº4 - O.E.A.
Similar Profiles
Evaldas ŠvažasEvaldas Švažas
Asbestos Worker at BM SERVICEAsbestos Worker at BM SERVICE
Hiane Lizardo MoraisHiane Lizardo Morais
Document Service Analyst at BM Global Services Buenos AiresDocument Service Analyst at BM Global Services Buenos Aires
Odette NumboussieOdette Numboussie
Reservation Agent at BM Beach Hotel & BM Beach ResortsReservation Agent at BM Beach Hotel & BM Beach Resorts