Ricktoria Johnson
North Little Rock
Summary
Knowledgeable professional skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Reliable and upbeat dedicated to successfully promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
11
11
years of professional experience
Work History
Automotive Sales Consultant
Mark Mclarty Toyota
01.2025 - 11.2025
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Prepared purchased vehicles and completed final delivery checks.
Automotive Sales Consultant
Crain Hyundai Nlr
08.2024 - 01.2025
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Developed strong customer relationships to enhance sales experience and foster loyalty.
- Conducted detailed vehicle presentations, highlighting features and benefits to drive customer interest.
- Answered telephone and email inquiries from potential customers.
Retail Sales Representative
Optimum
03.2022 - 08.2024
- Increased sales by offering advice on purchases and promoting additional products.
- Generated brand awareness and positive product impressions to increase sales.
- Effectively located merchandise across various stores to address customer needs.
- Issued receipts and processed refunds, credits or exchanges.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Identified, documented and took ownership of customers' issues and saw problems through to resolution.
- Recorded account information to open new customer accounts.
- Handled high volume of inbound phone calls in fast-paced environment.
Automotive Sales Consultant
Trotter Nissan Dodge Jeep Ram
01.2020 - 05.2021
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Automotive Sales Consultant
Billy Wood Honda
11.2017 - 01.2020
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Prepared purchased vehicles and completed final delivery checks.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
Assistant Manager
Rue 21
10.2016 - 07.2017
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant Manager
Hibbett Sports Store
06.2014 - 11.2015
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Helped customers complete purchases, locate items and join reward programs.
- Created price tags and merchandise signs.
Education
No Degree - Biology
The University of Louisiana At Monroe
Monroe, LAHigh School Diploma -
Norphlet High School
Norphlet, AR05.2014
Skills
- Rapport sales techniques
- LiveChat
- Product Knowledge
- Customer Accounts Management
- CRM
- Organization
- Data Entry
- Cloud applications
- Till counting
- Report preparation
- Multi-line phone talent
- Flexible and Adaptable
- Written Communication
- Goal planning
- Staff Training
- Customer Relationship Management
- Reviewing documents
- Self-motivated nature
- Educating clients
Timeline
Automotive Sales Consultant
Mark Mclarty Toyota
01.2025 - 11.2025
Automotive Sales Consultant
Crain Hyundai Nlr
08.2024 - 01.2025
Retail Sales Representative
Optimum
03.2022 - 08.2024
Automotive Sales Consultant
Trotter Nissan Dodge Jeep Ram
01.2020 - 05.2021
Automotive Sales Consultant
Billy Wood Honda
11.2017 - 01.2020
Assistant Manager
Rue 21
10.2016 - 07.2017
Assistant Manager
Hibbett Sports Store
06.2014 - 11.2015
High School Diploma -
Norphlet High School
No Degree - Biology
The University of Louisiana At Monroe