Riley Steerforth
Rogers
Summary
Proven skills in troubleshooting devices, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Solutions Specialist
Cox Communications
01.2023 - Current
- Assisted other associate’s in software training needed to complete tasks per the customer’s request.
- Help diagnose issues that customers were having with their services and keep the customers updated on the process of the situation.
- Proficient in Microsoft Excel and other software’s needed to complete tasks.
- Resolved customer escalations efficiently, ensuring high satisfaction rates.
- Tracked service trends and contributed to process improvements through feedback reports.
Shift Supervisor
5.11 Tactical
01.2022 - 01.2023
- Ensure that store standards were met
- Reviewed complete projects and gave valuable feedback when needed
- Made sure that other co-workers remained on task and completed projects
- Motivated and coached employees to help assist them in their career growth
- Scheduled shifts and optimized labor based on traffic trends and productivity goals.
- Led team meetings to review performance metrics and align on weekly goals.
Hunting Sales Outfitter
Bass Pro Shops
01.2019 - 01.2021
- Assisted customers in need of help, restock merchandise, complete closing duties, and assist in other departments if help was needed
- Handled various business requests made by store manager
- Created store goals and metrics and collaborated with resource managers for store projects
- Trained new hires on product knowledge and point-of-sale systems.
- Specialized in seasonal merchandising strategies to boost hunting sales
Retail Sales Lead
Duluth Trading
01.2018 - 01.2019
- Worked register, cash handling, and help other associates with opening and closing duties
- Handled varied business requests made by the store manager
- -Created store goals and metrics as well as collaborate with resource manager for store projects
- Implemented daily sales tracking sheets to boost team performance awareness.
- Organized visual displays to align with seasonal marketing campaigns.
Education
Bachelor of Science - Finance
University of Arkansas
Fayetteville, AR05-2026
Associate of Science - Business Administration
NorthWest Arkansas Community College
Bentonville, AR05-2022
Skills
- Data entry
- Product knowledge
- Customer relationship management
- Creative solutions
- Supervisor and management experience
- Operations & data analysis
- Strong work ethic
- Training & mentoring
- Cooperative, team player with positive attitude
- Project management
- Data visualization
- Excellent computer software skills
- Process Improvement
Timeline
Solutions Specialist
Cox Communications
01.2023 - Current
Shift Supervisor
5.11 Tactical
01.2022 - 01.2023
Hunting Sales Outfitter
Bass Pro Shops
01.2019 - 01.2021
Retail Sales Lead
Duluth Trading
01.2018 - 01.2019
Bachelor of Science - Finance
University of Arkansas
Associate of Science - Business Administration
NorthWest Arkansas Community College
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