Receptionist
Riley Ward
Engagemed / CHI St. Vincent
Searcy
1
year of professional experience
Dynamic professional with experience at Engagemed / CHI St. Vincent, excelling in organization and time management. Proven ability to enhance patient interactions and streamline appointment scheduling. Adept at verbal de-escalation and data entry, ensuring accurate documentation and compassionate support during crisis situations. Committed to fostering positive client relationships and efficient care transitions.
Work History
Receptionist
4 Months- Greeted patients and visitors, creating professional first point of contact for medical office.
- Answered multi-line calls, routed inquiries, and relayed messages to appropriate departments.
- Scheduled appointments and confirmed visits using electronic scheduling systems.
- Checked in patients, verified demographic information, and updated records accurately.
- Collected insurance cards and processed basic registration paperwork with attention to detail.
Crisis Response Specialist
9 Months- Communicated with clients and families to clarify services, next steps, and support options.
- Coordinated with clinicians, case managers, and community providers to support timely care transitions.
- Documented crisis encounters, risk factors, and intervention outcomes in confidential records accurately.
- Referred clients to appropriate inpatient, outpatient, and community-based resources based on assessed needs.
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- De-escalated acute situations using trauma-informed communication and active listening techniques.
Education
High School Diploma
No Degree
Skills
Organization skills
Time management
Telephone skills
Data entry
Scheduling appointments
Verbal de-escalation
Checking Insurance
Timeline
Receptionist
Engagemed / CHI St. Vincent
07.2026 - CurrentRead More
Crisis Response Specialist
Arisa Health
10.2025 - 07.2026Read More
Beebe High School
High School Diploma
Read More
Arkansas State University
No Degree
Read More