Microsoft Word, Excel, PowerPoint, Libre Office English Translation/Tutor, CRM Experience - (GHL, Click up, Conversionly, Active Campaign, Cloud Talk, Apollo, Networx, Angie, Service Train, Advanced Search, Sales Genie)
Robert Collado
Summary
Obtain a position in your company, so I can put on display my labor & life experiences, which I have obtained throughout the years, which will assist me in continuing to grow professionally & as a person.
Overview
29
29
years of professional experience
1
1
Certification
1
1
Language
Work History
Customer Service Coordinator
VidChops.com
07.2023 - Current
- I joined the Company and offered the position of Customer Service Coordinator in which I was responsible for executing and making sure all calls for Sales agents with the incoming prospects are completed & then coordinating our Onboarding process for those who decided to move forward with the company.
Appointment Setter
LeaderGov
01.2022 - 06.2023
- I joined this Company as an Appointment Setter and as time went on and my performance was superlative; I was assigned to Sales, where I was tasked with setting up sales appointments and eventually closing Leadership training for & with cities & counties all over the country, mainly within their Police, Fire & City management depts.
- (Leadership Training – Customer Engagement Coordinator)
Appointment Setter/Sales Team
BHM
10.2020 - 11.2021
- I was part of the Appointment Setter/Sales Team, who was responsible to book appointments and/or sales for various Real estate clients, all over the United States. At one point we were dealing with about 60 different real estate companies at the same time. It was a Home office job, which unfortunately my team lost because they downsized our dept. and transferred the work to their in-house team located in Canada.
- (Black House Marketing Agency)
Inspection team
LAC
01.2020 - 08.2020
- I was a member of the Inspection team for an oil company, where my team was responsible for inspecting & authorizing all company trucks, for oil transportation across the country.
- (Luis Carrizo srl.)
Personal Bodyguard
S.E.C.P.S.A
03.2018 - 12.2019
- I was providing security for Private parties, High-end Clients, Concerts, Social Events & Sports Stadiums.
- (Private Security)
English language teacher
DaDa.com
03.2019 - 12.2019
- I provided and taught the English language to Chinese students of Primary & Intermediate levels, via the Internet. My working hours were 5 am – 8 am Arg. time, due to the 11-hour difference with China.
Program Director
ASA Services
10.2009 - 05.2017
- My responsibilities consisted in supervising & being in charge of the programs in general assigned to me, throughout my 9 years at ASA Services. I started, as a customer service agent for an international Coffee account (Gevalia), based out of New York, and due to my excellent performance on the account, after 9 months; I was transferred to the Quality control dept., where I was made team leader of a 10-member team.
- Our duties were to listen, analyze & provide quality control of all incoming customer service calls of our clients (Amex, Sprint, Capitol One, RCN, Cox Communications). I performed these duties for almost two years.
- When we obtained the Time Warner Cable account to provide customer service in several areas (Billing, Tech support, Sales, Retention); I was offered & promoted to Account manager, where I oversaw the overall management of the account, which was a 24 hour a day program with three 8-hour shifts.
- At the peak of the account; I had 110 agents on the account over a 5-year span. We held on to this account, until Time Warner decided to merge with Comcast & their decision was to stop, outsourcing their services to cut costs.
- At that point I was asked to take over a new account; we had just obtained at the time. The account was Validity, which was based on electoral polling & campaign (Presidential, Gubernatorial, Senate & Congressional) surveys.
- During my time at ASA, in between I also oversaw other minor accounts, such as Playdom (Video games chat service) for which we provided customer service in dealing with their customer’s life insurances (Renovations/Cancellations).
- (Call Center)
Security Guard
SPG Security
09.2008 - 08.2009
- During the time, in which I worked for this Company, I was assigned to different posts (Valle Escondido Country Club, Dinosaur Mall, New Center Mall, The Auditor retail store & Sun Clinic), depending on where the company needed me at the time.
- The Sun Clinic post was my last post & where I lasted the longest time of service (6 months), due to a personal request from the Clinic’s administrator (Antonio Esposito), who was pleased with my job performance at the clinic.
- I worked the night shift (10 pm – 7 am) and was responsible for the entry table & all incoming patients during the shift. I had to register all entry forms, including their medical insurance into the clinic’s computer system.
Store Manager
Pioneer Supermarkets
08.2007 - 10.2008
- I began as a stock boy and worked myself up the chain of command. After a year, as a stock boy in the frozen foods dept.; I was promoted to the assistant manager position, which I held for approximately 6 months, when an opportunity became available & which I took advantage of and was promoted to one of three store managers.
- I held the store manager position, until my last day with the company, which I left at the time, to eventually enroll in US Army.
Mechanical Engineer
American Airlines
05.2007 - 06.2008
- I began working for this company in their mechanical support dept., at their airport hangar, once I retired from the Army, by recommendation of my former Commander (Lt.Col. Anderson).
- Who had retired several years earlier and was now working in a higher management position at American Airlines.
First Sargent
US Army
11.1999 - 02.2007
- I enrolled in the Army, because ever since I was a child; I was enamored with the uniform and the sense of patriotism, of defending my country against anyone, who wanted to do harm to the United States, foreign & domestic.
- I was assigned to C company 239 (Recon Battalion) & my technical specialty in the Army, was “Fire Control systems engineer”.
- Basically, I was responsible for the maintenance of all the computerized systems aboard the tanks & helicopters.
- After three tours of duty; I decided to retire, take some time off, then try and make it in the private sector.
- I was given an honorable discharge & a medal for distinguished service in combat for the Somalia conflict in 1996, which I, unfortunately, was a part of.
Asst. to the news editor
Forbes Magazine
10.1997 - 06.1999
- I enrolled in the Outreach Program, my senior in high school, which the program's sole purpose was for students to begin inserting themselves into the workforce, so we could begin to gain on-the-job experience.
- We would go to school for two weeks and then work the remaining two weeks of the month.
- Due to my excellent job performance, after graduation, I was offered to stay on, on a permanent basis, which I gratefully accepted and held onto for 7 years, before deciding to move on and continue to grow.
Education
High School -
John Bowne High School
01-1998
Bachelor’s Degree - Communications (Journalism)
University - undefined
Queens College
01-2003
Skills
Microsoft Word, Excel, PowerPoint, Libre Office
English Translation/Tutor, CRM Experience - (GHL, Click up, Conversionly, Active Campaign, Cloud Talk, Apollo, Networx, Angie, Service Train, Advanced Search, Sales Genie)
Extra-Curricular
I am a very athletic person, as I work out (weightlifting) 5 times a week & run at least three times a week (10 miles per week.). I am also enrolled in a neighborhood amateur basketball league & from time to time play touch football among friends. I am a very athletic person, as I work out (weightlifting) 5 times a week & run at least three times a week (10 miles per week.). I am also enrolled in a neighborhood amateur basketball league & from time to time play touch football among friends.
Software
Certification
CPR Certification
Timeline
Customer Service Coordinator
VidChops.com
07.2023 - Current
Appointment Setter
LeaderGov
01.2022 - 06.2023
Appointment Setter/Sales Team
BHM
10.2020 - 11.2021
Inspection team
LAC
01.2020 - 08.2020
English language teacher
DaDa.com
03.2019 - 12.2019
Personal Bodyguard
S.E.C.P.S.A
03.2018 - 12.2019
Program Director
ASA Services
10.2009 - 05.2017
Security Guard
SPG Security
09.2008 - 08.2009
Store Manager
Pioneer Supermarkets
08.2007 - 10.2008
Mechanical Engineer
American Airlines
05.2007 - 06.2008
First Sargent
US Army
11.1999 - 02.2007
Asst. to the news editor
Forbes Magazine
10.1997 - 06.1999
CPR Certification
06-1991
Bachelor’s Degree - Communications (Journalism)
University - undefined
Queens College
High School -
John Bowne High School
Qualifications
I consider myself, an honest person with a great ability to interact with others. I am very punctual & responsible; I believe I can become an asset to your company, as I am a quick learner & easily adapt to any work environment, no matter how difficult the situation.
Workout,Basketball
I am a very athletic person, as I work out (weightlifting) 5 times a week & run at least three times a week (10 miles per week.).
I am also enrolled in a neighborhood amateur basketball league & from time to time play touch football among friends.