ROBERT DAVIS
Fayetteville
Summary
Dynamic Operations Manager with a proven track record excelling in team development and operational efficiency. Expert in customer relationship management and problem-solving, driving significant growth and profitability. Successfully implemented strategies that enhanced performance metrics, resulting in improved employee engagement and customer satisfaction.
Overview
7
7
years of professional experience
Work History
OPERATIONS MANAGER
Giltner Logistics
Springdale
01.2021 - 09.2023
- Recruited, trained, and developed a high-performing team of freight brokers to achieve growth goals.
- Collaborated between sales and operations to ensure alignment with performance metrics set by management.
- Managed daily operations and logistics coordination for efficient supply chain execution.
- Aided senior leadership during the executive decision-making process by generating weekly reports to recommend corrective actions and improvements.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Developed key performance indicators to measure effectiveness of operational processes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
LOGISTICS COORDINATOR
Giltner Logistics
Springdale
11.2019 - 09.2023
- Utilized negotiation skills via phone and email to secure cost-effective transportation services.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
- Negotiated contracts with shipping and freight companies to secure lower transportation costs.
- Contracted reliable transportation companies through TMS, strictly following SOPs for quality compliance.
- Achieved top leaderboard status by consistently surpassing daily performance metrics.
- Responded swiftly to incoming calls, resolving equipment, service, and contract-related inquiries.
- Provided exceptional customer service through personalized support and effective communication strategies.
LOGISTICS SALES EXECUTIVE
Schmieding Produce
Springdale
04.2016 - 06.2019
- Generated new business opportunities monthly through daily phone and email prospecting.
- Secured a variety of freight customers by guiding them from onboarding to execution.
- Delivered $250,000 in monthly revenue, resulting in over $20,000 in profit for company.
- Handled escalated incidents and complaints according to established procedures.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Utilized CRM software to track customer interactions and sales activities.
Education
BACHELOR OF SCIENCE - EDUCATION - RECREATION AND SPORT MANAGEMENT
University of Arkansas
Fayetteville, AR05.2015
Skills
- Customer Relationship Management
- Operational Issue Resolution
- Process Monitoring
- Staff Direction
- Training and Development
- Problem-Solving
- Employee Engagement
- Competitiveness Improvement
Languages
English, Conversational
Timeline
OPERATIONS MANAGER
Giltner Logistics
01.2021 - 09.2023
LOGISTICS COORDINATOR
Giltner Logistics
11.2019 - 09.2023
LOGISTICS SALES EXECUTIVE
Schmieding Produce
04.2016 - 06.2019
BACHELOR OF SCIENCE - EDUCATION - RECREATION AND SPORT MANAGEMENT
University of Arkansas