Robert Kessler
East Hampton
Summary
Dynamic and reliable driver with a clean driving record and extensive experience at Uber. Expert in time management and customer service, consistently enhancing rider satisfaction through efficient navigation and timely deliveries. Proven ability to maintain vehicle safety and cleanliness, contributing to a professional image and fostering client trust.
Overview
8
8
years of professional experience
Work History
Driver
Uber
Long Island, Hamptons
06.2018 - Current
- Delivered safe and efficient transportation services to diverse clientele across multiple locations.
- Navigated complex routes efficiently, utilizing GPS technology for optimal travel time.
- Communicated effectively with passengers to ensure high satisfaction levels during rides.
- Maintained vehicle cleanliness and conducted regular inspections to ensure operational safety.
- Provided feedback on route efficiency, contributing to ongoing improvements in service delivery.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
Driver
Ted's Taxi
East Hampton, NY
07.2018 - 05.2020
- Implemented strategies to enhance customer engagement, resulting in positive rider experiences.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
- Improved route efficiency, leading to reduction in average delivery times.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Maintained clean and organized vehicle, enhancing professional image of company.
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
Timeline
Driver
Ted's Taxi
07.2018 - 05.2020
Driver
Uber
06.2018 - Current