Robert Pringle
Shirley,AR
Summary
Organized Bookkeeper proficient in QuickBooks and Adobe software. Executed bookkeeping tasks for large corporations and excelled at quickly learning new accounting methods and procedures. Experienced with back end functions of QuickBooks Online with a proven track record in accurately managing tasks and financial reporting, Skilled in using Excel to analyze financial data and streamline processes. Enthusiastic about joining an organization that I can build ongoing relationships with clients and provide exceptional client experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bookkeeper
Koopman's Accounting
02.2024 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with company protocols.
- Reported financial data and updated financial records in ledgers and journals.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
CW Technical Support
Alorica
09.2023 - Current
- Guide business owners and bookkeepers through functions of popular bookkeeping software
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
- Assisted clients remotely using remote desktop tools, expediting troubleshooting processes significantly.
- Assist inbound customers with technical support, website navigation for financial bookkeeping software
- Maintain company standards in quality, average talk time, and schedule compliance
- Consistently received customer survey compliments by being polite, patient, respectful, friendly and providing excellent customer experiences.
Customer Accounts Professional
HSN
2013 - 04.2018
- Following through with commitments made to customers gave ability to ensure positive customer experience
- Customer concerns were recognized and addressed through daily tasks
- Relationships with customers were strengthened with courteous and accurate information provided through phone conversation, email exchange or correspondence
- Daily interactions with Customer Service, Vendor Partners and Product Information aided in rapidly resolving customer concerns.
Hybrid Disposition Representative
HSN
10.2011 - 2013
- Recognized for meeting or exceeding service and quality performance indicators
- Created quick and positive customer interactions by assisting customers with selection of merchandise while answering any questions about product
- By recognizing the customers’ needs and making appropriate suggestions I successfully created rapport and return business
- Calmly and courteously defusing any upsets a customer may have restored her faith to come back and shop again
- Tackled a high call volume environment with tact and professionalism
- Concisely documented reasons for customer interactions to better understand areas of opportunity within the organization
- Assisted in the Command Center to ensure that agents were available for the forecasted call volumes.
Business Analyst/ Account Manager
JP MORGAN TREASURY SERVICES
01.2008 - 2009
- Provided support to 40 TO 50 Treasury Services' to CEOs, CFOs and corporate clients during each wave through cash management on-line system migrations from former Bank One platform over to Chase platform ensuring that all data migrates accurately
- Scheduled and conducted personal telephone training sessions for new financial platform system and provide information concerning migration
- Analyzed compatibility with existing company programs
- Acted as liaison between client, banker and Market Representative during all phases of migration.
Skills
- Client Relationship Building
- Data entry proficiency
- Records Management
- Telephone reception
- Technical Troubleshooting
- Account Servicing
- 10-Key Typing
- Financial Reporting
- Reconciliation
- Accounts Payable & Receivable
- Microsoft Excel
Accomplishments
- Nominated for Shining star award the same month being awarded Employee of the Month.
- Chosen as a team peer coach within 6 months of joining my first team at HSN and disposition team trainer.
- Appointed as a disposition team trainer
- Developed On-Boarding training material for new disposition representatives.
- Created system macros to eliminate unneeded keystrokes lowering man hours and increasing efficiency by 75%.
- Created functional multi-worksheet with Excel reporting system to track production and recognize room for efficiency in labor hours.
- Presented with HSN Vision Award for exemplifying the HSN mission, vision and brand.
Certification
Quickbooks Online certified ProAdvisor
Timeline
Bookkeeper
Koopman's Accounting
02.2024 - Current
CW Technical Support
Alorica
09.2023 - Current
Hybrid Disposition Representative
HSN
10.2011 - 2013
Business Analyst/ Account Manager
JP MORGAN TREASURY SERVICES
01.2008 - 2009
Customer Accounts Professional
HSN
2013 - 04.2018
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