Robin E Crow
BENTON
Summary
Dynamic Dental Office Manager with a proven track record at Saline Dental Group, excelling in process optimization and employee training. Enhanced patient satisfaction and reduced wait times through effective scheduling and communication. Skilled in HIPAA compliance and insurance reimbursement management, driving revenue growth while maintaining exceptional customer service standards.
Overview
28
28
years of professional experience
Work History
Dental Office Manager
Saline Dental Group
11.1999 - Current
- Supervised daily operations, ensuring efficient workflow and patient satisfaction.
- Implemented scheduling systems to optimize appointment management and reduce wait times.
- Trained and mentored administrative staff on office protocols and customer service best practices.
- Developed and maintained standard operating procedures for office administration and compliance.
Dental Office Manager
Dr John Svendsen DDS
08.1997 - 11.1999
- Managed inventory control, ordering supplies, and negotiating with vendors for cost-effective solutions.
- Collaborated with dental practitioners to streamline communication and enhance treatment planning processes.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
Education
No Degree - Business
University of Arkansas
Little Rock, ARSkills
- Office management
- Appointment coordination
- Employee training
- Inventory control
- HIPAA regulations knowledge
- Process optimization
- Schedule coordination
- Customer service excellence
- Effective patient communication
- Effective team leadership
- Strategic treatment planning
- Experienced with dental software applications
- Insurance reimbursement management
Timeline
Dental Office Manager
Saline Dental Group
11.1999 - Current
Dental Office Manager
Dr John Svendsen DDS
08.1997 - 11.1999
No Degree - Business
University of Arkansas