Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Robin Phillips

Ward

Summary

Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.

Overview

31
31
years of professional experience

Work History

Office Manager

Foundation Waterproofing Supplies/PBM
North Little Rock
01.2023 - 05.2025
  • Coordinated office operations and maintained efficient workflow across departments.
  • Managed inventory and ordered supplies for waterproofing products and tools.
  • Communicated effectively with vendors to maintain strong supplier relationships.
  • Streamlined administrative tasks to enhance overall office efficiency.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Ensured compliance with safety regulations in the workplace environment.

Pro Sales Specialist

Lowes Home Improvement Stores
North Little Rock
02.2011 - 12.2022
  • Developed strong relationships with clients to understand their needs and preferences.
  • Managed customer inquiries and provided timely resolutions to enhance satisfaction.
  • Trained new sales team members on best practices and product knowledge.
  • Analyzed customer feedback to identify trends and suggest improvements.
  • Utilized CRM software to track sales activities and manage client interactions.

Special Services Supervisor

Home Depot, USA
North Little Rock
02.1998 - 10.2010
  • Managed inventory of special service equipment and maintained accurate records.
  • Trained new staff on operational procedures and customer service standards.
  • Resolved customer inquiries and issues related to special services promptly.
  • Oversaw the execution of home improvement projects within customer specifications.
  • Researched, identified and responded to client inquiries expeditiously, providing reactive and proactive customer support.
  • Interacted directly with customers on a regular basis in order to understand their needs better.
  • Identified potential areas of risk within the department, developed strategies for mitigating those risks, and monitored progress over time.
  • Coordinated with other departments to ensure client needs were met in a timely manner.
  • Maintained a safe working environment by enforcing safety rules and guidelines in accordance with company policy.

Catalog Credit Manager

J C Penney Company
North Little Rock
06.1994 - 01.2001
  • Managed credit risk assessments and approval processes for customer accounts.
  • Trained and mentored staff on credit management best practices and systems.
  • Analyzed customer financial data to determine creditworthiness and limits.
  • Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
  • Curated product catalogs to enhance user experience and simplify navigation.
  • Developed training materials for staff on catalog management systems and procedures.
  • Reviewed customer feedback to identify areas for improvement in catalog content.
  • Coordinated cross-departmental efforts to align catalog strategies with marketing goals.
  • Provided training and support on proper use of the online ordering system associated with the company's catalogs.

Education

High School Diploma -

Southern Wayne Senior High
Dudley, NC
06-1976

Skills

  • Office administration
  • CRM software
  • Customer relationship management
  • Data analysis

Accomplishments

  • Outstanding Inventory Certificate USAFE
  • Catalog Inventory Shrink .04% JCP
  • Best Ops Audit 7 yrs HD
  • #1 in Pro Sales LR market
  • Implimented new software RockSolid Max for hardware stores

Timeline

Office Manager

Foundation Waterproofing Supplies/PBM
01.2023 - 05.2025

Pro Sales Specialist

Lowes Home Improvement Stores
02.2011 - 12.2022

Special Services Supervisor

Home Depot, USA
02.1998 - 10.2010

Catalog Credit Manager

J C Penney Company
06.1994 - 01.2001

High School Diploma -

Southern Wayne Senior High

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Robin Phillips