Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Rochelle Tolentino

Bella Vista

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager

FedEx Office
11.2021 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.

Clothing Shift Lead

Bass Pro Shops
02.2018 - 10.2020
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.

Assistant Manager

Nine West
02.2015 - 09.2017
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Developed strong working relationships with staff, fostering a positive work environment.

Education

High School Diploma -

Carson Graham Secondary
North Vancouver, British Columbia
06.2014

Skills

  • Task Delegation
  • Employee Performance Evaluations
  • Team Motivation
  • Orientation and Training
  • Sales expertise
  • Effective communication
  • Problem-solving abilities
  • Customer Relations
  • Staff Management

Accomplishments

Purple Pipeline Recognition Program

Certification

- Beacon Award from Brian Phillips ( CEO of FedEx Office )

- Beacon Award from Store Manager

Timeline

Assistant Manager

FedEx Office
11.2021 - Current

Clothing Shift Lead

Bass Pro Shops
02.2018 - 10.2020

Assistant Manager

Nine West
02.2015 - 09.2017

High School Diploma -

Carson Graham Secondary

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Rochelle Tolentino