Summary
Overview
Work History
Education
Skills
Certification
IDIOMAS
ACTIVIDADES EXTRACURRICULARES
PERMISO DE CONDUCIR
Timeline
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Rocio Yrazusta

Rocio Yrazusta

Buenos Aires

Summary

Highly skilled virtual professional with solid foundation in administrative support and digital communication. Adept at managing schedules, handling correspondence, and coordinating projects to drive efficiency and outcomes. Strong focus on collaboration and adaptability, ensuring seamless team dynamics and responsiveness to evolving needs. Demonstrates excellence in multitasking, problem-solving, and utilizing technology to optimize workflow.

Experienced with client coordination, task management, and digital organization. Utilizes advanced scheduling systems and communication tools to streamline workflows. Knowledge of virtual collaboration platforms and maintaining client confidentiality.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Virtual Assistant

Office One
07.2024 - Current
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Maintained a well-organized database system for improved information accessibility in daily operations.

Administrative Assistant

Freelance
08.2015 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.

Vendedora Mayorista

SANTINO SA
03.2012 - 07.2015
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Informed customers of promotions to increase sales productivity and volume.

Manager

VIU SA
02.2009 - 02.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed and motivated employees to be productive and engaged in work.

Education

Bachelor of Arts - Comunication And Art

HOLTERS SCHULE
Buenos Aires, Argentina
12-2003

No Degree - Flight Attendant

Aeronavegantes
Buenos Aires, Argentina
06-2016

Skills

  • Customer service
  • Calendar management
  • Data entry
  • Microsoft office
  • Document preparation
  • Meeting scheduling
  • File organization
  • Travel planning
  • CRM management
  • Problem-solving
  • Multitasking and organization
  • Email management
  • Scheduling and calendar management
  • Multitasking and time management

Certification

  • INSTITUTO DE AERONAVEGANTES
  • Tripulande de Cabina de Pasajeros
  • Abr. 2014 - sep. 2014

IDIOMAS

INGLES
ALEMAN

ACTIVIDADES EXTRACURRICULARES

VIVIORLANDO Agente Oficial de Disney Planificación de Viajes. Experta en Disney Tickets y hospedaje Asistencia al Viajero (Assist Card) Alquiler de autos Traslados y Shuttle nov. 2024 - Actualidad

PERMISO DE CONDUCIR

  • Categoría del permiso de conducir
  • Carnet tipo B1

Timeline

Virtual Assistant

Office One
07.2024 - Current

Administrative Assistant

Freelance
08.2015 - Current

Vendedora Mayorista

SANTINO SA
03.2012 - 07.2015

Manager

VIU SA
02.2009 - 02.2012

Bachelor of Arts - Comunication And Art

HOLTERS SCHULE

No Degree - Flight Attendant

Aeronavegantes

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Rocio Yrazusta