Rocio Soledad Di Noyo
Summary
Proactive Photographer and Tour Guide with extensive experience in animal, outdoor, and underwater photography, specializing in creating engaging visual content and optimizing workflow efficiency. Skilled in customer service, photo editing, and managing logistics. Brings strong organizational skills and a talent for fostering positive guest experiences.
Overview
16
16
years of professional experience
Work History
Photographer
Aquarium Mar Del Plata
12.2023 - Current
- Theme Park, main attraction: marine mammals.
- Animals photography - Children photography - Outdoor photography - Underwater photography.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Increased social media engagement with captivating images that told compelling stories.
- Direct interaction with wild and captive animals. Group management.
- Natural Tour Guide
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Fostered creative environments during shoots, making subjects feel comfortable and natural, which improved photo quality.
- Maintained photography equipment, ensuring gear was in optimal condition for all shoots.
- Utilized various types of camera equipment to capture best possible shots.
- Collaborated with other photographers and videographers to capture special events.
- Trained new photographers in use of camera equipment and editing software.
- Researched new camera equipment and accessories.
- Facilitated printing of images for client's portfolio.
Tour Photographer
Playa De Los Monos
10.2023 - 11.2023
- Photography - Translator - Direct interaction with wild and captive animals. Group management.
- Contributed to increased sales revenue by offering attractive photo package options tailored to meet customer needs.
- Enhanced customer satisfaction by providing timely and high-quality photo packages for tour guests.
- Demonstrated cultural sensitivity by respecting local customs and traditions while photographing tour participants in foreign destinations.
Natural Tour Guide
Magic Paradise Lodge
09.2023 - 09.2023
- Tour Guide - Photographer
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Logistic Dispatcher
Logistics Masters
09.2020 - 08.2023
- Use all the Digital and virtual resources to accomplish the goals. Search Engine Software - Booking Platforms - GPS and location logistics.
- Maintained detailed records of all dispatched orders, ensuring accuracy in invoicing and regulatory compliance.
- Improved communication between dispatchers and drivers through the implementation of advanced GPS tracking technology and mobile applications.
- Trained new dispatchers on company procedures, systems, and best practices to optimize team performance.
- Handled complex routing scenarios efficiently under tight deadlines while maintaining excellent attention to detail.
- Managed high-volume transportation requests, ensuring timely and accurate delivery of goods to clients.
- Use all the Digital and virtual resources to accomplish the goals. Search Engine Software - Booking Platforms - GPS and location logistics.
- Streamlined order processing workflows, resulting in decreased order turnaround time and higher customer satisfaction rates.
- Established positive working relationships with both internal team members as well as external partners, fostering a collaborative work environment.
- Oversaw the maintenance of fleet vehicles, scheduling regular inspections, servicing, and repairs as needed for optimal performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining open communication channels with clients.
- Enhanced operational efficiency by streamlining dispatch processes and implementing appropriate software tools.
- Reduced fuel costs by analyzing route data and recommending more efficient paths for drivers.
- Developed strong relationships with carriers, negotiating favorable rates and improving service reliability.
- Coordinated daily logistics operations, optimizing routes for cost-effective and efficient deliveries.
- Analyzed shipment trends to anticipate future logistics needs and proactively adjust resources accordingly.
- Assisted in the development of safety protocols for both drivers and dispatch staff, promoting a safe working environment at all times.
- Managed driver schedules effectively to ensure adequate staffing levels during peak hours or emergencies.
- Collaborated with warehouse teams to maintain proper inventory levels and minimize shipping delays.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Scheduled and dispatched drivers to locations in US.
- Coordinated dispatching of 8 drivers to accomplish daily delivery requirements.
- Provided training and guidance to new dispatchers.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored and tracked dispatch communication systems.
- Received new orders, prepared documentation, and assigned personnel.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Tracked and monitored vehicle performance and maintenance.
- Monitored flow of paperwork and directed information to appropriate departments.
- Managed customer accounts and invoicing.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Provided customers with information on products and services.
General Show Manager
Caña Grill - The Pallets Bar
01.2019 - 05.2020
- Restaurant – Disco – Bar – Events
- Comm. Manager - Photography - Digital Marketing - Event Manager-General Coordination -Personnel in charge - General Production - General Supervisor.
- Cultivated a positive work environment among team members through effective leadership, motivation, and support.
- Fostered collaborations among internal departments as well external partners for synergy towards successful show productions.
- Maintained compliance with all safety regulations during show setup, operations, and breakdowns.
- Evaluated post-show metrics to identify areas for improvement and implement necessary changes for future productions.
- Implemented creative marketing strategies to drive awareness and attendance at shows, generating interest among target audiences.
- Delivered engaging events with meticulous attention to detail in all aspects of production and execution.
- Oversaw the recruitment, training, and supervision of staff to ensure high-quality performance and adherence to event objectives.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
Tour Guide
Cuyabeno River Lodge
11.2018 - 12.2018
- Guided tours - Translator - Group management -
Direct Interaction with wild and captive fauna. Visits to native communities.
Guided lake and river activities.
Canoe management –
motor boat apprentice.
Activities related to hospitality. - Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Chocolate Maker
Cacao Republic
09.2018 - 11.2018
- Preparation – Production – Decoration. Bakery.
- Expanded product offerings by researching industry trends and incorporating innovative ideas into the development process.
- Enhanced chocolate flavor profiles by experimenting with various ingredients and refining recipes.
- Implemented quality control procedures to maintain product consistency and uphold brand reputation.
Travel Host
Tiki Trip International Hostel
06.2018 - 08.2018
- Travel Host - Receptionist - Tour Guide - Booking - Backpackers - Hostelworld.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Chocolate Factory
Mamuschka
12.2017 - 05.2018
- Preparation – Production – Decoration – Chocolate making.
- Packaged chocolate items for delivery or pickup.
- Made confections by hand and ordered ingredients from suppliers.
- Maintained strict adherence to food safety standards during all stages of production, ensuring top-notch product quality.
- Enhanced customer satisfaction by creating visually appealing and delicious chocolate products.
- Made confections out of chocolate on daily basis.
- Participated in trade shows and tasting events, promoting brand exposure and attracting new clientele.
Morning Radio Host
Radio Life
07.2017 - 12.2017
- Coverage of Cultural events. Content Production.
- Assisted editing team in column layout.
- Conducted well-prepared interviews with guests, providing informative and entertaining content for listeners.
- Managed time efficiently to balance competing priorities such as script preparation, guest booking, studio setup, and administrative tasks.
- Developed original content ideas that captured audience interest, leading to increased listener engagement and satisfaction.
- Maintained up-to-date knowledge of industry trends and best practices through ongoing professional development activities.
- Participated in public speaking engagements at industry conferences, representing the publication while discussing pertinent issues related to my column.
- Kept up-to-date on [Subject] events.
Host
Hostel Phoenix
10.2016 - 07.2017
- Travel Host - Tour Guide
- Receptionist - Booking - Hostelworld -
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Production and Sale of Handcrafted Pieces
Own Business
01.2013 - 04.2016
- Direct sales experience
- Management, production of art-related events.
- Participation in events (Expos, National and International Fairs) in
different Argentine provinces. - Assisted in the implementation of new production equipment, working closely with vendors to ensure smooth integration into existing processes.
- Collaborated with the quality assurance team to ensure product compliance with industry standards and customer specifications.
- Evaluated demand forecasts to determine optimal levels of safety stock and reorder points, minimizing stockouts while controlling carrying costs.
La Jungla Kids Playhouse
Own Business
08.2011 - 12.2013
- Producer and sales advisor
- Administration and general supervision.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
La Casona Cultural Center
Management Cooperative
04.2008 - 10.2011
- Customer Service - Bar Service
- Cultural Schedule.
- Production and artistic direction (art exhibitions, music concerts, theatrical interventions, performances)
Education
Technician - Tourism And Travel Services Marketing Operations
Education American & International Global Learning
FL, US09.2022
Professor - Education
Instituter De Formacion Docente
Buenos Aires, Argentina02.2016
Technician - Cultural Management
Universidad Nacional Del Sur
Buenos Aires, Argentina12.2011
High School Diploma -
Middle School No. 202
Buenos Aires, Argentina12.2008
Skills
- Photo editing
- Adobe Photo
- Video Editing
- Digital Photography
- Social Media
- Creative artistic vision
- Visual storytelling
- Creative vision
- Photojournalism
- News photography
- Wildlife photography
- Organizational Skills
- Multitasking Abilities
- Problem-Solving
- Teamwork and Collaboration
- Camera Setup
- Critical Thinking
- Time Management
- Team building
- Decision-Making
- Multitasking
- Team Training
- Written Communication
- Interpersonal Communication
- Project Management
- Photo Shoots
- Phone and Email Etiquette
Visual Arts, Music, Nature, Travel.
Member of the international travel and accommodation community CouchSurfing and WarmShower Since 2012.
Hosting, giving and receiving accommodation in Argentina - Chile - Peru - Ecuador - Colombia
The purpose is to generate experiences and cultural exchanges with people from different countries, ethnicities and cultures.
Additional Information
CPR and First Aid Course
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Photographer
Aquarium Mar Del Plata
12.2023 - Current
Tour Photographer
Playa De Los Monos
10.2023 - 11.2023
Natural Tour Guide
Magic Paradise Lodge
09.2023 - 09.2023
Logistic Dispatcher
Logistics Masters
09.2020 - 08.2023
General Show Manager
Caña Grill - The Pallets Bar
01.2019 - 05.2020
Tour Guide
Cuyabeno River Lodge
11.2018 - 12.2018
Chocolate Maker
Cacao Republic
09.2018 - 11.2018
Travel Host
Tiki Trip International Hostel
06.2018 - 08.2018
Chocolate Factory
Mamuschka
12.2017 - 05.2018
Morning Radio Host
Radio Life
07.2017 - 12.2017
Host
Hostel Phoenix
10.2016 - 07.2017
Production and Sale of Handcrafted Pieces
Own Business
01.2013 - 04.2016
La Jungla Kids Playhouse
Own Business
08.2011 - 12.2013
La Casona Cultural Center
Management Cooperative
04.2008 - 10.2011
Technician - Tourism And Travel Services Marketing Operations
Education American & International Global Learning
Professor - Education
Instituter De Formacion Docente
Technician - Cultural Management
Universidad Nacional Del Sur
High School Diploma -
Middle School No. 202
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